Service Writer

Service WriterIndianapolis Branch - Indianapolis, INOverviewPosition Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: NegligibleDescriptionJob Summary: The Service Writer will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager and Regional ManagerJob Responsibilities:Branch Fuel & Lube ReportsManage shop & field technician parts returns with Parts DeptAttachments for TSA'sReconciling technician hoursAssist with posting travel time and mileage or zone charges for all field jobsPrepare parts & service damage estimates for rental fleet returnsAssist with job preparation for techniciansAssist in preparing customer estimatesAssist in coordinating all factory campaigns between Warranty, Service & Parts DeptsAssist in opening and closing internal work ordersCoordinate customer communication when machines are completeAssist with weekly yard inventoryUpdate MSDS sheetsBack-up role to Shop, Field & Rental Foremen during PTOPerform additional duties as assignedQualificationsMust have High School Diploma or equivalent2+ years of experience in service or mechanical environment preferredExcellent written and oral communication and basic mathematical skills.Proficient with a computer, including the use of Microsoft programs (Outlook, Word, Excel, PowerPoint, etc.) and good knowledge of office equipment.Knowledge of heavy equipment operations and mechanical functions is desirableAbility to stoop, kneel, push, pull, twist and carry and lift up to 40lbs.Maintain excellent customer serviceMust be able to pass a background, physical, and drug screen