SAP Customer Service Representative

On-Board Services is hiring a SAP Customer Service Representativein Wilmington, DEFor immediate consideration please send your resume toSubject Line: Position Title and State you are locatedAbout Us:On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.Position Details:Title: SAP Customer Service RepresentativePosition Type: 1 year contract with additional opportunity contingent upon performance and continued business needJob Location : Wilmington, DEShift: 1 stBenefits : 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTOCompensation : $25/HRPosition Overview:This role serves as a customer-focused liaison, promoting and supporting functional excellence within the Customer Service Representative (CSR) function. The position provides domestic customer service aligned with business and customer needs while driving continuous improvement of quality processes through best practices, training, and auditing.The Customer Service Representative must develop a strong working knowledge of the domestic order management system, including all applicable policies and procedures. Experience with SAP R3 or an equivalent system is required, including order entry, pricing, documentation, and invoicing. A solid understanding of quality systems and prior business experience is preferred.This role provides exposure to multiple systems and tools, including SAP R3, SharePoint, and Salesforce, along with opportunities to support multiple business units. The incumbent will collaborate with internal and external stakeholders including demand and supply planners, market segment teams, customer service colleagues, plant operations, warehouses, logistics providers, carriers, and finance teams to ensure timely and accurate customer fulfillment while maintaining quality standards.Key responsibilities include responding to customer inquiries, utilizing business tracking systems, resolving customer disputes, issuing credit and debit memos, processing samples and rebates, and monitoring sales orders throughout the full order fulfillment lifecycle.Minimum Required Skills:Demonstrated experience as a Customer Service Representative beyond call center or retail environmentsKnowledge of the Sales to Cash (STC) and/or Requisition to Pay (RTP) process preferredStrong communication and interpersonal skills with the ability to collaborate across multiple functions including manufacturing, supply chain, product management, sales, marketing, finance, warehouse, transportation, and external customersExperience with SAP R3 or equivalent system required (minimum 6 months to 1 year), including order entry, delivery creation, and invoicingIntermediate to advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint (testing required with documented scores)Salesforce and SharePoint experience is a plusAbility to adapt quickly to changing environments, personnel, and priorities while maintaining professionalism and customer confidenceStrong problem solving skills with the ability to identify process improvements and implement changeProven ability to multitask, manage projects, and translate business needs into actionable plansStrong organizational skills with attention to detail and effective follow-up capabilitiesUnderstanding of inventory management and ability to align customer support with business unit strategy and objectivesAdditional Information:Some travel may be required but is expected to be minimalEducation and Experience:Required: Bachelor's degree or college degree with relevant customer service experience and SAP R3 or equivalent system experiencePreferred: Bachelor's degree in a related fieldApply Today!On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.JD# 25-00747INDOJ