BPO Insurance Licensing Director

Bpo Insurance Licensing DirectorMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing accounts. In this role, your primary responsibility will be working with licensing specialists in managing the licensing and registration of new and existing insurance professionals.In this role, you will oversee representative terminations, exam windows, insurance appointments and processing maintenance requests for existing agents. The duties required include ensuring compliance with federal and state regulatory agencies. In addition, candidates for this role should be highly organized, display a high degree of ownership, and possess a strong work ethic.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Position ResponsibilitiesLicensing directors oversee the P&C licensing requirements and maintenance of new and existing agents. In this role, you will be the primary point of contact for the client, the MCI operations, and the shared services team.Key Responsibilities:Work with specialists and managers to assist agents in obtaining their insurance licenses.Communicate requirements with internal teams and follow up when necessaryEnsure fingerprint requirements are followedVerify applicants' forms are completed accuratelyWhen needed, communicate with state regulators to inquire about state-specific requirements and/or the status of state registrations.Manages licensing fees and ensures waiver processes are followed correctly.Ensures the processing and completion of registered individuals' terminations are done on timeAssist specialists and managers in ensuring appropriate exams are taken, and the results are recorded.Verifies data in various computer systems for representatives, advisors, and employees, including change requests for addresses, contracts, etc. up to dateEnsure annual renewal and terminations of registration are in complianceAnswers securities and advisory questions from advisors, support staff, and employeesManages the onboarding of registered employeesAll other duties as assignedCandidate QualificationsWonder If You Are A Good Fit For This Position?All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Bachelor's degree is preferred; a high school diploma (or equivalent) in combination with significant experience will be considered in lieu of a degree. A minimum of a high school diploma or equivalent is required.8 years of securities, insurance, or other related work experienceHigh-level knowledge and experience in the management of large-scale licensing requirementsProfessional designation (CPCU/CIC/AAI/CISR) preferredAble to analyze information and determine appropriate actionWork under pressure and meet deadlines.Skilled in effective verbal and written communicationsAbility to be at work on a regular and predictable basisEffectively communicate courteously and professionally with customers, co-workers, and various business contacts in person, via telephone, and/or by email.Function as a team playerAble to maintain high concentration and focusAbility to organize, prioritize, and handle multiple tasksAdvanced attention to detailAbility to resolve problems and make rule-based decisionsSkill in operating personal computers and various software packages (i.e., Microsoft Office, Outlook, Excel, etc.)Compensation DetailsWant An Employer That Values Your Contribution?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect From MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Supplemental Insurance: Accident and critical illness insuranceCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Compensation & Benefits That Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Conditions Of EmploymentAll MCI LocationsMust be authorized to work in the country where the job is based.Subject To The Program And Location Of The PositionMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Equal Opportunity EmployerAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin