Customer Success Manager
Title: Customer Success ManagerLocation: San Francisco, CAJob Type: Full-timeCompany Overview:HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. Backed by top-tier investors and led by a world-class engineering team, they're solving challenges developers have struggled with for decades. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they're building out a go-to-market team on both coasts.Role Summary:We're hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You'll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations.If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job. Responsibilities:Lead onboarding and guide technical teams through adoptionManage customer relationships and run QBRsTrack usage, spot risk early, and drive engagementOwn renewals and identify expansion opportunitiesRelay product feedback to engineeringHelp build scalable CS processes as we grow Qualifications:4+ years in Customer Success or Account Management at a B2B SaaS companyExperience with renewals and upsell/expansionComfortable working with technical products or engineering/DevOps usersStrong communication, organization, and relationship-buildingThrives in a fast-moving, startup-style environmentTravel up to 25%Bonus ExperienceBackground in software development or engineeringExperience at a high-growth startupCustomer Success certifications (e.g., CCSM) Benefits:Competitive compensation package with base, variable, and equityComprehensive health, dental, and vision insurance401(k) with company contributionFlexible PTO and paid company holidaysHybrid work environment with flexibility for travel and onsite collaborationHome office / equipment stipendProfessional development budget for courses, certifications, and conferencesOpportunities for rapid career growth as the CS org scalesHigh-ownership environment with real influence on product and strategyHireCapital and our clients are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.