Lead Associate - Private Client Group
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.As a Lead AssociatePrivate Client (PC), you will serve as a knowledge leader across thePrivate Client Group Relationship Management team, supporting both Empower's Personal Strategy and Premier/Brokerage clients. You will provide training, guidance, and real-time support to ensure client interactions are compliant, efficient, and aligned withEmpower’sculture, vision, values, and operating principles.You will help curate an experience where every client feels like they are our only client by strengtheningadvisorcapability, resolving complex issues with care and precision, and reinforcing a consistent standard of service excellence.What You Will DoAssist with onboarding and training new hires to ensure efficient, compliant procedures and high-quality client experiencesHandle complex and escalated client calls, including research, coordination, andtimelyresolution in partnership with Supervisory Managers and cross-functional teamsServe as a Principal on staff and complete Best InterestProfilesupervisory reviews and other required supervisory functionsConduct fraud verification processes andrequiredsecond-level reviewsin accordance withpolicyAddress client account questions and concernsin accordance withFINRA and SEC guidelinesConduct call monitoring and monthly call reviews to ensure service excellence and regulatory adherenceProvide ongoing coaching to associates and advisors to strengthen wealth management conversationsIdentifytrends from escalations, quality reviews, and exceptions; recommend process and training improvementsDevelop andmaintainjob aids, training materials, and team communications in partnership with leadershipAct as a subject matter expert for the team and provide ongoing guidance and supportComplete outbound calls as required by business needsWhat You Will BringFINRA Series 7, 24, 63, and 65/66registrationsFINRA fingerprintingrequiredMinimum 3–5 years of experience in financial services, including wealth management, brokerage, or trading supportDeep knowledge of brokerage, trading, retirement plan regulations, and wealth management strategiesDemonstrated ability to handle complex and escalated client issuesProven ability to coach and train associatesStrong PC skills and ability to quickly learn internal systemsIndependent, proactive, andsolutions-oriented work ethicBachelor’s degreerequired; Business or Finance preferred, or equivalent experience in financial services#pjpwWhat we offer youWe offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.Medical, dental, vision and life insuranceRetirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineupTuition reimbursement up to $5,250/yearBusiness-casual environment that includes the option to wear jeansGenerous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar yearPaid volunteer time — 16 hours per calendar yearLeave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.Base Salary Range$79,400.00 - $112,175.00The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Equal opportunity employer • Drug-free workplaceWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***Job Posting End Date at 12:01 am on:06-30-2026Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter.Workplace Flexibility: Remote - Nationwide