Service Quality Coach

Join to apply for the Service Quality Coach role at PestCo PestCo is one of the 12 largest pest control companies in the US, offering residential and commercial services across key markets. We emphasize that outstanding people are the key to our success. Location: Remote Position Position Type: Full-Time Schedule: Monday-Friday including travel of up to 3+ weeks per month Position Summary: The Service Quality Coach conducts on-site inspections and audits to ensure compliance with pest control protocols, safety standards, and regulatory requirements. This role maintains service quality, identifies improvement opportunities, and supports technician training and development, working closely with Branch Management and the VP of Operations for their respective region. Key Responsibilities Field Inspections : Conduct routine and random inspections of pest control service sites to assess technician performance, treatment effectiveness, and adherence to company standards, and to evaluate branch locations for safety measures, building condition, storage practices, and inventory control. Compliance Auditing : Verify compliance with local, state, and federal regulations regarding pesticide usage, storage, safety procedures, and documentation practices. Reporting & Documentation : Prepare detailed audit reports highlighting findings, corrective actions, and recommendations for operational improvements. Training & Support : Provide feedback and coaching to management and field technicians based on audit results, assist in developing training materials and conducting refresher sessions during branch meetings, work with the Director of Technical Services to report trends observed throughout various branches and areas of biggest risk, and support initiatives to reduce those risks. Client Interaction : Engage with clients during audits to gather feedback, address concerns, and reinforce service quality commitments. Qualifications & Requirements High school diploma or equivalent Minimum 2–3 years of experience in pest control or field auditing Strong attention to detail and analytical skills Excellent communication and report writing abilities Proficiency in mobile auditing tools like JotForm and Microsoft Office Suite Ability to travel 3+ weeks per month Why Join the PestCo Team? Company vehicle granted upon route assignment Company-provided cellphone/devices or reimbursement Company-provided uniform Red Wing and safety boot reimbursement program Overtime, commissions, and bonuses (for applicable roles) Paid time off, paid sick time, and paid holidays Medical, dental, and vision insurance Company-provided life insurance 401K – employer match Health Savings Account (HSA) – automatic employer contribution Flexible Spending Account (FSA), dependent care FSA Voluntary life insurance (employee, spouse & child) Voluntary short-term and long-term disability Voluntary options (accident, critical illness, and hospital indemnity coverage) Employee assistance program PestCo discounts program (included child care, event tickets, and thousands of discounts) Educational resources and training provided on-the-job Medical Benefits are effective on the 1st of the month following the date of hire. Professional Development Opportunities Paid training / hands-on training – no experience required Opportunities to expand licenses and extensive training modules Internal opportunities for growth with 13 business units across the United States To learn more about PestCo Holdings LLC please visit pestcoholdings.com. PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. J-18808-Ljbffr