Client Care Specialist - Veterinary Receptionist

DescriptionPosition at The Oncology Service- RichmondThe Oncology Service (TOS) is hiring a full-time Client Care Specialist (Veterinary Receptionist) for our Richmond, VA hospital.If you’re a compassionate, organized professional who thrives in a fast-paced veterinary setting and loves supporting pets and the people who care for them, we’d love to meet you.About the Role: As a Client Care Specialist in our Radiation Oncology department, you’ll be a vital part of the hospital team. This position goes far beyond front-desk support—you’ll help create a welcoming experience for clients, support veterinarians and technicians, and play an important role in keeping patient care running smoothly. You’ll often be the first impression of our hospital, so we’re looking for someone who brings empathy, professionalism, and strong communication skills to every interaction.What You’ll Do:Welcome clients warmly and deliver outstanding customer service from the moment they arriveAnswer calls on multiple phone lines promptly, professionally, and with compassionUse active listening skills to gather accurate information from pet owners and clearly communicate details from doctorsSchedule appointments in a thoughtful, efficient way that supports patient flow and client needsPartner closely with veterinarians and technicians to share appointment updates, client requests, and other key detailsEducate clients on hospital services, processes, and next steps in careAssist with general inquiries, appointment coordination, and invoicingCheck pets in and out for appointments and services, and schedule follow-up visits as neededMaintain accurate, up-to-date client and patient medical recordsWhat We’re Looking For:At least 2 years of veterinary reception experience preferredStrong ability to multitask, stay organized, and prioritize effectivelyComfort working with Windows-based computer programsGood judgment and the ability to seek guidance when situations fall outside standard protocolA calm, professional, and welcoming presence—even in stressful or emotional situationsWhy Join Us:4-day work week with no weekends, Tuesday- Friday 7:50am to 5pm Paid PTO Scrub allowanceCE allowanceComplimentary Short-Term Disability Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family Company Sponsored Employee Assistance Program (Headspace) 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment Florida Blue Insurance Plans with 3-tiered options; Kaiser for CA Residents Flexible Spending Account, Health Savings Account or Health Reimbursement Account options United Healthcare Dental Insurance; includes a 100% paid premium option for team members United Healthcare Vision Insurance options Long Term Disability option (paid for by employee) Progyny-Fertility and Family Building Support Team Member Discounts for Pet Care Paid time off inclusive of sick, personal, and vacation Digital Musculoskeletal SupportReferral Bonus ProgramDailyPay on DemandAbout The Oncology Service: At The Oncology Service, we believe a cancer diagnosis is not the end—it’s the beginning of finding meaningful solutions that can improve a pet’s quality of life and maximize the time they have with the people who love them. With a team of more than 10 veterinarians exclusively dedicated to oncology, we offer deep expertise, collaboration, and compassionate care every step of the way.We’re proud to be a United Veterinary Care Partner hospital. United Veterinary Care supports the individuality of each partner hospital while empowering teams to provide exceptional patient care. Together, we’re committed to building sustainable, rewarding careers in a profession we care deeply about.