Customer Service Representative (Remote)

About the CompanyOur client is a customer-focused organization committed to delivering exceptional service while helping individuals understand and maximize their employee benefits. The company offers a flexible remote work environment, comprehensive training, and opportunities for professional growth within a supportive team culture.About the RoleThe Benefits Customer Service Coordinator provides outstanding customer support by assisting clients with benefit-related questions, resolving inquiries, and building positive customer relationships. This fully remote position is ideal for individuals who enjoy helping others, thrive in a fast-paced environment, and are eager to develop their customer service career.Location: Remote (Marlborough, Massachusetts)Compensation: $50,000–$90,000 per yearKey ResponsibilitiesProvide exceptional customer service through phone, email, and other communication channels.Assist customers with benefit-related questions and account inquiries.Listen carefully to customer concerns and provide accurate, timely solutions.Build and maintain positive customer relationships through professional communication.Document customer interactions accurately within company systems.Collaborate with internal teams to resolve complex customer issues.Maintain knowledge of company products, services, and benefit programs.Meet quality, productivity, and customer satisfaction goals.Participate in training sessions and ongoing professional development.QualificationsPrevious customer service or sales experience is preferred but not required.Excellent verbal and written English communication skills.Strong listening, interpersonal, and relationship-building abilities.Effective problem-solving and critical-thinking skills.Comfortable working independently in a remote environment.Willingness to learn new systems, processes, and technologies.Adaptability in a fast-paced and evolving workplace.Strong organizational and time management skills.BenefitsCompetitive annual compensation of $50,000–$90,000.100% remote work environment.Flexible full-time and part-time scheduling options.Paid training and ongoing professional development.Health insurance reimbursement.Life insurance coverage.Access to industry-leading technology and resources.Career advancement opportunities within a growing organization.Equal Opportunity EmployerOur client is an Equal Opportunity Employer committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.