Customer Support Representative

Benefits:401(k) matchingCompetitive salaryDental insuranceEmployee discountsHealth insurancePaid time offTraining & developmentBenefits/PerksMedical insuranceDental insuranceVision insurance401K retirement with company matchVacation, paid time offCompany-paid trainingEmployee discounts for Culligan in-home productsEligibility for annual recognition and training meetings/eventsJob SummaryCulligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.ResponsibilitiesExtensive problem-solving, order processing, and helping to manage customer accountsProvide proactive sales support by developing close relationships with customersSchedule service and delivery orders Coordinate schedules with the service/operations teamContact customers for purposes of scheduling additional services or offering maintenance plansRefer unresolved customer grievances to designated departments for further investigationAP/AR/Invoicing/Scheduling/RoutingQualificationsHigh school diploma or GEDMinimum of two years of customer service experience requiredStrong time management and project management skillsProficient in Microsoft Office (word, excel, outlook)Excellent communication skills, both written and verbalAbout CulliganAs the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.