Director Service Partner Relations

The OpportunityWe’re hiring a Director of Service Partner Relations to build structure around how we source, onboard, manage, and retain service partners across a national footprint.This role is responsible for making sure our partner network can support client expectations, operational execution, and margin — not just today, but as we scale.You’ll step into a business where some things are built, some are in progress, and some need to be created from scratch. We’re looking for someone who can operate in that environment and bring more consistency, visibility, and accountability to how we manage partners.What You’ll Be Responsible ForService Partner LifecycleBuild and improve how we source, onboard, and manage service partnersPut structure around partner tiers, expectations, and performance managementCreate a more consistent experience for partners across marketsConnecting Partner Work to Client ImpactWork closely with Account Management and Operations to ensure partner performance is visible and tied to client outcomesHelp create better alignment between what’s happening in the field and what’s communicated to clientsIdentify and address gaps that lead to service issues or missed expectationsSystems & Process ImprovementEvaluate and implement tools for onboarding, compliance, and trackingReduce reliance on manual work and spreadsheets over timeBuild reporting that gives visibility into performance, coverage, and riskPerformance & AccountabilityEstablish scorecards, KPIs, and SLAs for service partnersImprove consistency in how partner performance is measured and managedReduce early-stage partner churnMargin & CoveragePartner with Finance to align subcontractor pricing with contract expectationsImprove coverage and bench strength in key marketsSupport planning for growth so we’re not reacting to demandTeam & Cross-Functional WorkSupport and develop team members as responsibilities evolvePartner with Operations, Finance, Sales, and Account ManagementHelp bring more clarity and consistency across teamsWhat Success Looks LikeBetter visibility into partner performance and coverageFewer service issues tied to partner executionMore consistency in onboarding and early partner performanceProgress toward system-based tracking instead of manual processesStronger alignment between partner work and client expectationsWhat We’re Looking ForExperience in vendor management, network operations, or subcontractor-heavy environmentsProven ability to build or improve processes — not just manage day-to-day activityExperience with onboarding, compliance, or operational systemsUnderstanding of pricing, margin, or contract alignmentComfortable working across teams and driving changeRelevant BackgroundsFacilities services, landscaping, snow, or property servicesField services, construction, or multi-site operationsLogistics or service networks