IT Specialist, Time and Attendance

DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: USA - Iselin, Wood AveDivision: GroupJob Posting Title: IT Specialist, Time and AttendanceTime Type: Full TimeThe IT Specialist will be responsible for providing technical support to end-users in a timely and effective manner, while maintaining a high level of customer satisfaction. This role will troubleshoot and resolve time and attendance software, hardware and mobile device issues, perform routine maintenance tasks, and escalate complex issues to higher-level support as needed. The IT Specialist will also be responsible for maintaining accurate records of support incidents and resolutions and providing end-user training and guidance as needed.Duties and ResponsibilitiesThe primary role of this position is to provide Support for Time Attendance operational groups covering Warehouse, Driver, Virtual, Salary, and Office hourly employees.Maintaining the system rules associated with operational requirements, User access, Timeclock communications, and timecard accuracy.Extract data and compile as necessary on as needed and monthly basis from payroll and Time and Attendance systemsAdditional accountabilities include correspondence to customers, internal and external.Review and Answer emails in professional and organized manner. Ensure maintain confidentiality and follow associated processes to follow up appropriately and timely.Maintenance and filing of all documents timely and accurately in compliance with DSV protocols.Attend and contribute to Team support calls as appropriate.Troubleshoot and resolve hardware and software issuesEscalate complex issues to higher-level support as neededMaintain accurate records of support incidents and resolutions in a helpdesk ticketing systemProvide end-user training and guidance on the use of hardware and software applicationsCollaborate with other IT professionals to identify and resolve recurring technical issuesEducational background / Work experienceAssociate's degree in computer science, Information Systems, or related field1-3 years of experience in IT support, preferably in the warehouse, transportation, and logistics industry or a related fieldExperience with hardware and software troubleshooting and maintenanceFamiliarity with networking technologies, such as LAN, WAN, and VPNSkills & CompetenciesStrong analytical and problem-solving skillsExcellent communication and customer service skillsFlexibility to work across time zones when occasionally necessaryAbility to work independently and as part of a teamStrong attention to detail and ability to deliver high-quality work under tight deadlinesFamiliarity with ITIL or other IT service management frameworks is a plusPreferred QualificationsBachelor's degree in Computer Science, Information Systems, or related fieldExperience with remote support tools and technologiesFamiliarity with mobile device management (MDM) solutionsExperience with iSolved Time or other time and attendance softwareLanguage skills* Fluent in English (written and verbal)* Understanding of Spanish - helpful but not requiredComputer LiteracyProficient in IT support tools and technologies, including Windows operating systems, Microsoft Office, and remote support toolsFamiliarity with networking protocols and technologies such as TCP/IP, DNS, DHCP, and VLANsFamiliarity with helpdesk ticketing systems such as ServiceNowAt Will EmploymentDSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.For this position, the expected base pay is: $71,000 - $89,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV - Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalize and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.Start here. Go anywhereVisit dsv.com and follow us on LinkedIn and Facebook.