Ticketing Host - Dollywood's HeartSong Lodge & Resort - Part Time Seasonal

Ticketing Host - Dollywood's HeartSong Lodge & Resort - Part Time Year RoundAt Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Ticketing Host for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Ticketing Host will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The purpose of the Ticketing Host is to greet Guests and initiate friendly interaction while providing the Guest with a high level of service excellence which exceeds expectations.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions & Responsibilities:Greets Guests and initiates friendly interaction. Provide Guest excellence which exceeds expectations and answer questionsPerforms defined accounting procedures for ticket sales to include:Register opening and closing proceduresManagement of cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced dailyBe knowledgeable on all tickets available, must have ability to close the saleUtilizes established ticketing systemCleans and organizes work area daily to present a professional appearanceCompletes required paperwork in a timely mannerManagement reserves the right to change and/or add to these duties at any timeEducation and Experience Required:Must be at least 18 years of ageHigh school diploma or equivalentBasic computer knowledge and usage preferredMinimum of one (1) year ticket selling experience, OR the ability to pass Math test and Typing test (score of 35 wpm or greater)Must pass a pre-employment background checkKnowledge, Skills, and Abilities:Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committedAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be able to be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to communicate effectively with Hosts and Guests using approved methods of communicationAble to tolerate various temperatures while working outdoorsAble to meet the physical demands of the jobAble to move about and react quickly in emergency situationsAble to lift 30 lbsMust be able to learn computer, computer scanning equipment, and printer equipmentPhysical and Cognitive Requirements:Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoorsCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methodsThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.