Cocktail Waitress

WORK IN HIGH-VOLUME, TEAM ORIENTED, FAST-PACED ENVIRONMENT WHILE KEEPING FOCUS ON THE GUEST EXPERIENCE. COCKTAIL HOSTESSES PLAY A CRUCIAL ROLE IN THE "PARTY" WE THROW NIGHTLY AND THEREFORE THE WARM WELCOME MUST BE ADHERED TO, WHICH INCLUDES: SMILING, EYE CONTACT, GREAT MOOD & POSITIVE ENERGY. Properly set up station and the lounge prior to the beginning shift. Set up for success....stock to par. Continually maintain cleanliness and order throughout the night.Complete ALL opening and closing side-work duties nightly.Always be energetic!Always introduce yourself by name and offer a food and martini menu to each guest upon arrival in your station.Inform guests of promotions.Make recommendations you genuinely feel your guests will enjoy.Answer questions about our food, beverages, entertainment, and other lounge functions and services.Always encourage repeat business from our guests by offering them the best possible service and sincerely thanking them for their patronage.Deliver food and beverages from kitchen and bar to guests in a timely manner.Maintain a clean and fun environment for our guests.Always be aware of sales and cash handling procedures.Always ensure fast and courteous service to guests.Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.Continuously issue True Blue Lady VIP cards to target female guests and enroll guests in MYBlueVIP.Always follow ALL guidelines in the credit card procedures.If you have any concerns about serving guests that appear to be underage, check their IDs, always doing so in a polite manner (refer to Fake IDs).Look for signs of impairment and only serve liquor to guests 21 years and older. Be able to communicate and understand the predominant language(s) of our guests.Must have a basic knowledge of dining room and service procedures and functions.Possess basic math skills and have the ability to handle money and operate a point-of-sale system.Be able to work in a standing position for long periods of time (up to 5 hours).Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.Be able to work in a fast paced environment.