Member Services Coordinator

Member Services CoordinatorFrom cascading mountains to crystal lakes, warm summer days and cool winter nights, the beautiful scenery welcomes you to the Carolinas. The Cliffs is comprised of seven luxury communities. Each has their own personality, but is equal in beauty, prestige, and opportunity. The only thing better than the views are the people. Our leaders are focused on the growth and development and growth of our employees, our members are gracious and kind, and our co-workers make coming to work something to look forward to. Once you visit you will understand why employees love being a part of The Cliffs family!The Member Services Coordinator is a high-profile service and hospitality position. As a Membership Coordinator you will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas: Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services and Member Lodging and Rental Program.Job Duties:Coordinate Club interclub marketing effortsCoordinate and Monitor Club communications with the membersProvide reception Services during department hours of operationProvide Concierge Services to members and guestsMaintain a catalogue of preferred vendors and service providersFacilitate the use of club amenities and services for the membership Club's Lodging and Rental programUtilize creative planning for member and guest special servicesAssist in planning Club eventsAssist with New Member Packets and OrientationsBackground/Experience:The successful candidate will have a positive attitude, image, and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.Must have excellent communication skills and an outgoing and friendly personality2 years minimum experience working in an administrative or customer support role. Experience in a Hospitality and Service setting a plus.Demonstrate problem solving skillsProficient in Word, Excel, PowerPoint, design software, databases, and other basic computer skills.Associate degree preferredMust have a valid drivers license, to be covered under company vehicle policyProvide shuttle service as neededThe Cliffs Benefits:A knowledgeable and passionate management team that leads by exampleEmployee appreciation parties and team building eventsPremier trainingGym reimbursementShopping Club reimbursementExcellent compensation including 10 vacation days and 9 paid holidaysOur best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*Employee Wellness Monetary IncentivesA work/life balance!