Server Support Engineer Datacenter)

Role- Datacenter Server Support EngineerDuration- FTELocation- Burlington, VT (Onsite 5 days) Job Description:-Required Skill and ExperienceHands on experience on Physical Server Hardware Installation, Maintenance, and Troubleshooting.Physical Server Installation: Unpacking, inspecting, and mounting HPE ProLiant, Synergy, or Apollo servers into racks.Break-Fix Support: Diagnosing and replacing faulty hardware components (e.g., hard drives, memory, power supplies, system boards).Cabling: Managing physical cabling, including structured copper and fiber optic connections for networking and storage.Firmware Management: Applying firmware updates and BIOS upgrades to maintain system stability.OS Deployment: Installing and configuring Windows Server, Linux, or VMware ESXi operating systems.System Configuration: Configuring server management interfaces such as HPE Integrated Lights-Out (iLO) and OneView.Proactive Monitoring: Monitoring server health, performance, and capacity to prevent incidents.Incident Management: Responding to, documenting, and resolving technical service requests and tickets (e.g., in ServiceNow).Reporting: Maintaining detailed records of maintenance, configuration changes, and asset information.Technical Documentation: Contributing to internal knowledge bases (KBA) and developing troubleshooting guides.Customer Communication: Providing clear, professional updates to clients regarding technical issues and, in some cases, mentoring junior team members. Preferred Skill and ExperienceGood Communication and Analytical skills.Must have right attitude and customer centric approach.Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW).Experience and desire to work in a Global delivery environment. Additional Required QualificationsBachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.