ServiceNow Implementation Expert - WA (Remote)

Tile: ServiceNow Implementation ExpertLocation: Seattle WA (Remote/Hybrid)We are seeking an experienced ServiceNow Implementation Expert to lead the design, development, and deployment of our ServiceNow platform ecosystem. This role is critical to our digital transformation initiative and will focus on implementing comprehensive solutions across ITSM, ITOM, CMDB, and GRC modules with advanced AI capabilities and custom external-facing support solutions.Preferred CertificationsServiceNow Certified Implementation Specialist Key ResponsibilitiesDesign and architect comprehensive ServiceNow solutions across multiple modules (ITSM, ITOM, CMDB, GRC) with seamless integrationLead end-to-end implementation projects including requirements gathering, design, development, testing, and deploymentConfigure and customize ServiceNow instances to meet specific business requirements while adhering to best practicesDesign and implement robust CMDB structures and data models with automated discovery and inventory managementDevelop discovery and inventory management strategies with automated data population and CI (Configuration Item) integrityEstablish CMDB governance policies and data quality frameworks with integration to external discovery toolsConfigure ITSM modules including Incident, Problem, Change, Knowledge, and Asset Management with ITIL-aligned processesDesign and implement service catalogs, request fulfillment workflows, and SLA management structuresBuild operational dashboards and KPI reporting for IT service quality monitoring and performance analyticsConfigure monitoring, alerting, and event management capabilities with real-time IT health dashboardsImplement automation and orchestration workflows for IT operations with integration to third-party monitoring toolsDesign operational intelligence solutions enabling proactive incident prevention and infrastructure managementConfigure and customize GRC modules for compliance and risk management aligned with regulatory requirements (SOX, HIPAA, GDPR, ISO)Develop control frameworks, audit trails, and compliance reporting mechanisms with governance policiesCreate risk assessment workflows, remediation tracking processes, and governance dashboardsImplement ServiceNow’s Now Assist (Generative AI) capabilities across the platform for intelligent automationLeverage AI for intelligent incident categorization, ticket routing, auto-resolution, and knowledge management optimizationImplement predictive analytics for proactive incident prevention, change impact analysis, and trend forecastingTrain and fine-tune AI models for organization-specific use cases and terminology with continuous optimizationMonitor AI/ML model performance metrics and continuously refine prompts, algorithms, and detection patternsDesign and develop custom portals for customer-facing support and external service delivery with responsive interfacesBuild self-service solutions using ServiceNow’s portal framework and modern web technologiesImplement chatbots and conversational AI for customer engagement, support ticket automation, and 24/7 assistanceCreate white-label solutions for multi-tenant customer support environments with customizable brandingDevelop APIs and integrations for seamless third-party system connectivity and data synchronizationEstablish analytics and reporting for customer satisfaction metrics and support effectiveness measurementDevelop custom scripts, workflows, and business rules using JavaScript and Glide APIsCreate complex tables, forms, views, and reports tailored to business requirementsImplement integrations with enterprise systems (HRIS, ERP, ticketing, monitoring tools) via REST/SOAP APIsPerform code reviews, optimization, performance tuning, and comprehensive technical documentationLead implementation teams and coordinate with stakeholders throughout the entire project lifecycleManage project timelines, budgets, resource allocation, and risk mitigation strategiesConduct training sessions and knowledge transfer to client teams and internal staff on all implemented solutionsMentor junior developers and contribute to team capability building and professional developmentRequired Qualifications & SkillsMinimum 7+ years of hands-on ServiceNow platform experience5+ years of experience implementing ITSM modules with proven project success5+ years of ITOM, CMDB, and/or GRC implementation experienceAdvanced proficiency in JavaScript, Glide APIs, and ServiceNow scriptingStrong understanding of ITIL framework and IT service delivery best practicesExperience with database design, SQL, and complex data modelsProficiency in integrations (REST/SOAP APIs, OAuth, webhooks, third-party connectors)Experience with cloud platforms (AWS, Azure, or GCP)Demonstrated expertise in AI/ML implementation and optimizationStrong project management and stakeholder communication skillsAbility to mentor and lead cross-functional teamsExperience with multiple implementation methodologies (Agile, Waterfall, Hybrid)Preferred QualificationsServiceNow Customer Success Platform (CSP) experienceExperience with ServiceNow App Engine and custom application developmentBackground in enterprise architecture or IT strategy consultingExperience with machine learning frameworks and NLP (Natural Language Processing)Portfolio or case studies demonstrating successful implementationsExperience working with Fortune 500 companies or complex enterprise environmentsActive participation in ServiceNow community or developer networks.Tekhire Solutions is a world-class technology focused on customer-driven solutions and has a deep dive knowledge of client requirements. Tekhire is best in connecting a bridge between highly skilled workers and the Fortune 500. Always thrives to be up with the technology trends, Innovation and transforms our trusted clients with certified and enterprise solutions that makes difference in the business.