Refunds Coordinator - KOC Central Business Office

Refunds Coordinator Are you passionate about helping orthopaedic patients? Do you want to be part of the largest orthopaedic provider in Eastern Tennessee? Join the team at KOC in our Revenue Cycle Department, where we provide personalized care in a collaborative and supportive environment. We are currently seeking a full-time Refunds Coordinator who is committed to providing superior service and eager to grow within a highly respected orthopaedic practice. At Knoxville Orthopaedic Clinic, our purpose is to improve lives through patient-centered care every patient, every time. And we've been doing just that since our founding in 1930. Key Responsibilities: Research and process refunds for overpayments made by health insurance companies, worker's compensation, and patients Reviews reports Preferred Experience and Qualifications: 1+ years of experience in a medical billing office or similar Experience with patient or customer collections Maintain patient confidentiality and compliance standards Excellent communication skills, both verbal and written Ability to thrive in a collaborative, team-oriented environment and independently Dedication to providing exceptional patient care and service Why Join KOC: Full-time and part-time schedule with flexibility Training and mentorship in orthopaedics Strong collaboration with referring orthopaedic surgeons Modern, well-equipped facilities in a trusted clinical setting Purpose-driven culture focused on delivering great outcomes and improving lives We offer competitive pay and an excellent benefits package, including: low-cost, high quality medical, dental, and vision coverage; 401(k) with profit sharing; life insurance and long-term disability; generous paid time off (PTO); employee discounts and more. Knoxville Orthopaedic Clinic was proudly recognized as a Top Workplace for 2025! Apply today to become part of a team making a difference in orthopaedic care every patient, every time.