Customer Support Associate

Customer Service AssociateOverviewWe’re looking for a detail-oriented and customer-focused Customer Service Dispatcher to join our team! In this role, you’ll be at the center of our delivery operations—coordinating service requests, supporting customers, and ensuring everything runs smoothly from dispatch to completion.You’ll handle incoming requests, create and manage service tickets, and coordinate technicians for CO2 tank services, gas refills, and equipment-related needs. If you thrive in a fast-paced environment, enjoy multitasking, and take pride in delivering excellent customer service, this is a great opportunity to grow your career.What sets this role apart?We invest in your success. You’ll receive a comprehensive onboarding program, including 3 weeks of classroom training and 1 week of hands-on experience, giving you the tools and confidence to excel from day one.What You’ll DoServe as the first point of contact by professionally handling and logging incoming customer calls.Create and manage detailed service tickets for CO2 tank service, gas refills, equipment safety concerns, and related requests.Schedule and dispatch service technicians efficiently to meet customer and operational needs.Generate, track, and resolve billing dispute cases with accuracy and thorough documentation.Assist customers with billing questions and service issues in a courteous and solution-oriented manner.Coordinate logistics for deliveries and service calls to ensure timely and accurate completion.Perform precise manual order entry and maintain up-to-date service records.Maintain organized documentation for calls, tickets, and orders to support accurate tracking and reporting.Communicate clearly with customers, technicians, and internal teams to ensure seamless operations.Prioritize multiple tasks effectively in a fast-paced environment while maintaining strong attention to detail.Follow established procedures and safety standards related to CO2 tanks and equipment.Actively participate in training and continuously build knowledge of systems and processes.Contribute to a collaborative team environment by supporting colleagues and sharing best practices.Demonstrate flexibility and reliability with scheduling, including weekends and varying shifts.What You BringCore SkillsStrong customer service skills with a professional and friendly phone presenceExperience in dispatching, logistics coordination, or similar rolesHigh accuracy in data entry, order processing, and administrative tasksComfortable using computers and learning new systems quicklyFamiliarity with Microsoft Office and general computer navigationExcellent organizational and multitasking abilitiesStrong written and verbal communication skillsAbility to work collaboratively and build positive working relationshipsFlexibility to work weekends and adjust schedules as neededNice to HavePrevious experience in dispatch, logistics, delivery coordination, or operations supportExperience in clerical, administrative, or order entry rolesAbility to remain calm and solution-focused when handling customer concerns or billing issuesInterest in growing within the company and taking on future advancement opportunitiesWhy Join Us?Structured onboarding and training program to set you up for successOpportunity to develop skills in operations, logistics, and customer serviceSupportive team environment with growth potentialA dynamic role where no two days are the same#ACTjobsNU26Job Type & LocationThis is a Contract to Hire position based out of Stuart, FL.Pay And BenefitsThe pay range for this position is $17.00 - $17.00/hr.RequirementsEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Stuart,FL.Application DeadlineThis position is anticipated to close on Jun 12, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.