Supervisor Patient Access - Full Time, Day, Remote

1. About Our Client:The organization operates within the healthcare sector, focusing on patient engagement and access services. It addresses the challenge of navigating complex health networks by providing resources that help patients find physicians, schedule appointments, and access health system information. The program supports a wide geographic reach, serving communities across multiple states with over 50 hospitals and more than 1,000 clinics. With a century-long commitment to serving vulnerable populations, the organization emphasizes whole-person care and strives to advance healthcare best practices on a large scale.2. About the Opportunity:The Supervisor Patient Access is responsible for managing the daily operations of the Patient Engagement Center. This role ensures the achievement and maintenance of service goals, delivering personalized customer service while serving as a key entry point for patients into the health system. The position leads a team of Care Access Liaisons and Referral Services Specialists, fostering a positive team culture and maintaining high operational performance. The supervisor’s work directly impacts patient experience and operational efficiency within the patient access function.3. Responsibilities:• Administer daily operations of the Patient Engagement Center• Ensure goals and objectives for patient access are met and maintained• Provide personalized customer service to patients navigating the health system• Lead, motivate, and develop Care Access Liaisons and Referral Services Specialists• Cultivate a positive team environment and culture• Maintain high levels of operational performance and service quality4. Requirements:• Bachelor’s Degree or equivalent combination of education and experience• Minimum 5 years of progressively responsible healthcare work experience• At least 2 years of team leadership focused on customer experience and performance excellence• Experience with Microsoft Visual Studio, Microsoft Office SharePoint, and Team Foundation Server• Preferred: 1 year in startup or rapidly evolving environments• Preferred: 2 years scheduling call centers• Preferred: Familiarity with development methodologies such as Agile, SCRUM, or RUP• Preferred: Experience with Genesys Cloud Contact Center software5. Pay Range and Compensation Package:• Salary ranges vary by location, for example:- Anchorage, AK: $28.41 to $43.47 per hour- Northern California (except Humboldt): $33.23 to $50.84 per hour- Portland, OR area: $28.41 to $43.47 per hour- Other locations have corresponding ranges within these approximate values• Placement on the wage range depends on relevant experience and other factors• Additional compensation may include shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses6. Benefits & Perks:• Retirement 401(k) Savings Plan with employer matching• Health care benefits including medical, dental, and vision• Life and disability insurance• Paid time off including parental leave, vacations, holidays, and health-related leave• Voluntary benefits and well-being resourcesEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.