Senior Manager, Parcel Experience

Job Description: Lead Executive Business Reviews with high-profile brand partners (CEO/COO level) Move beyond troubleshooting to proactively "white-board" delivery solutions Influence Stord's internal product and technology roadmap Oversee the parcel lifecycle for Stord's entire portfolio Serve as the ultimate escalation point for complex parcel operational issues Lead the development of advanced BI dashboards Define and execute the long-term roadmap for the Parcel Experience team Lead and mentor a team of specialists if applicable Requirements: 8–10+ years in parcel logistics, supply chain management, or transportation consulting Bachelor's Degree in Supply Chain, Engineering, Data Science, or Business preferred, or equivalent professional experience in high-volume, customer facing operations Exceptional communication skills Expert-level ability to synthesize massive datasets Deep understanding of how parcel operations impact a brand's P&L Familiarity with the modern commerce tech stack (WMS, OMS, TMS) Ability to work autonomously in a fast-paced, high-growth environment. Benefits: Health insurance 401(k) matching Paid time off Professional development opportunities