Documentation Specialist

Role Description Project Documentation & Knowledge Management LeadERP Transformation • Process Documentation • AI EnablementAce Steel Supply, LLC is a rapidly growing flat-rolled steel service center currently undergoing a major ERP implementation, CRM deployment, operational transformation, and ISO 9001 recertification initiative.As part of this transformation, we are launching a company-wide Process Documentation, Knowledge Management, and AI Enablement Program designed to modernize how organizational knowledge is captured, maintained, and utilized.This contract role is not simply about writing SOPs.Our objective is to create a scalable process documentation framework that supports operational excellence, ERP adoption, employee training, ISO compliance, business continuity, and future AI-assisted access to organizational knowledge.Today, our documentation resides primarily within SharePoint. Over time, we intend to leverage AI tools such as ChatGPT and Microsoft Copilot to organize, analyze, improve, and ultimately enable intelligent retrieval of controlled company documentation. The successful candidate will help establish the foundation necessary to support that long-term vision.This is a contract leadership role responsible for coordinating and driving the documentation initiative from planning through implementation.Position SummaryThe Project Documentation & Knowledge Management Lead will work directly with executive leadership, department managers, and subject matter experts to document business processes, develop process maps, standardize SOPs, organize controlled documentation, and establish documentation governance standards.The successful candidate will be expected to leverage modern AI tools to accelerate documentation development while ensuring process accuracy and document control.The individual selected for this role will also have the authority to recommend and coordinate supplemental administrative support resources, including offshore documentation support personnel if deemed appropriate.Primary ResponsibilitiesProcess Documentation• Conduct process discovery sessions with subject matter experts• Develop and maintain company process inventories• Document current-state and future-state business processes• Develop process flowcharts utilizing Microsoft Visio or similar tools• Draft and revise Standard Operating Procedures utilizing company-approved templates• Identify documentation gaps, duplication, and opportunities for standardizationKnowledge Management• Assess existing SharePoint document structure• Recommend improvements to document organization and governance• Establish document naming conventions and revision control standards• Assist with long-term knowledge management strategy• Help prepare documentation repositories for future AI-assisted retrieval and search capabilitiesAI-Assisted Documentation• Utilize ChatGPT, Microsoft Copilot, Claude, or similar AI tools to accelerate documentation development• Develop repeatable AI-assisted documentation workflows• Assist leadership in evaluating opportunities for AI-enabled document management and knowledge retrieval• Support the company’s long-term vision of integrating AI with controlled documentation repositoriesProject Coordination• Schedule and facilitate documentation workshops• Coordinate document reviews and approvals• Provide periodic status reporting to executive leadership• Recommend and manage additional administrative documentation support resources as necessaryPreferred Qualifications• Business Analyst experience• Technical Writing experience• Process Documentation experience• ERP implementation experience• Manufacturing, distribution, logistics, warehousing, service center, or industrial operations experience• ISO 9001 familiarity preferred• Microsoft Visio proficiency strongly preferred• SharePoint experience strongly preferred• Familiarity with ChatGPT, Microsoft Copilot, Claude, or similar AI tools• Knowledge management or document management experience• Strong project coordination and communication skills• Ability to work independently with minimal supervisionDesired OutcomesBy project completion, the successful candidate will help Ace Steel Supply:• Establish a complete process inventory• Develop and standardize core process flowcharts• Develop high-level SOPs for critical business processes• Improve document control and SharePoint organization• Support ERP implementation readiness• Support ISO 9001 recertification preparation• Establish the foundation for future AI-assisted knowledge management and document retrievalEngagement DetailsContract PositionDuration:Approximately 6 monthsCommitment:Approximately 15–25 hours per weekLocation:Remote preferred; Houston-area candidates welcomeTo ApplyPlease submit:• Resume• Hourly rate expectations• Availability• Relevant project experience• Examples of SOPs, process maps, technical documentation, or similar work products• Brief description of your experience utilizing AI tools for documentation, knowledge management, or process improvement initiativesSEND ALL TO BRUCE@ACESTEELSUPPLY.COM