Senior Technical Onboarding Manager

At maxRTE, we believe every patient deserves access to care without financial barriers and that providers should be equipped to deliver that care without absorbing unnecessary financial loss.With 1 in 4 Americans struggling to pay medical bills, hospitals and health systems face increasing challenges identifying active insurance coverage. Too often, coverage is missed or hidden, leaving patients with overwhelming bills and providers with lost revenue.Our technology uncovers that hidden coverage, enabling hospitals to recover revenue while ensuring patients receive the care they need. When we bridge this gap, everyone wins: patients access lifesaving treatment, providers strengthen their financial health, and communities thrive.We are growing quickly and are hiring a Client Onboarding Manager to partner with healthcare organizations nationwide, guiding them through implementation, driving early value realization, and setting the foundation for long-term success.If you enjoy deeply understanding client workflows, solving complex problems, and configuring software to achieve meaningful outcomes, this role is for you.What You'll DoYou will own the onboarding experience for both new and expanding clients, serving as the strategic and operational lead throughout implementation.You'll design and execute tailored launch plans, lead client-facing workflows, and ensure seamless implementation across both complex (Epic-integrated) and non-complex environments. Your focus will be on accelerating time to value and optimizing client workflows prior to handoff to the dedicated account team.In this role, you will:Develop and execute customized onboarding launch plans for new and expansion clientsLead client-facing discussions with RCM executives, operators, and technical stakeholdersConfigure and implement solutions within the maxRTE platformConduct workflow testing, validation, and optimizationAnalyze performance data and proactively recommend improvements based on best practicesPartner cross-functionally with Client Success, Sales, Product, Engineering, and MarketingServe as a trusted advisor and subject matter expert in both product and industryRepresent the voice of the client internally to inform product and operational improvementsRequirementsWho You AreBachelor's degree in business, healthcare, or a related field4+ years of experience in onboarding, customer success, account management, consulting, or a similar client-facing role (SaaS or healthcare preferred)Experience navigating complex healthcare software integrations (e.g., Epic or other EHR systems)Ability to configure complex client setups (e.g,, APIs and SFTPs) without the support of a technical consultantStrong ability to quickly understand provider workflows and the broader insurance ecosystemExcellent communicator, able to translate complex concepts for both technical and non-technical audiencesData-driven mindset with the ability to translate insights into actionable strategiesComfortable managing technical implementations and client-facing documentationThrive in fast-paced, ambiguous environments and bring a high level of ownership and initiativeBenefitsWhy You'll Love Working HereWe are a small but mighty team focused on driving real results, making a real difference in the lives of patients every day.Your impact goes beyond metrics, you're helping patients access the care they needWe embrace experimentation and see our failures as opportunities to growUnlimited time off so you can thrive both in and outside of workTwice-yearly offsite gatherings to align, innovate, and just have some funWe value community, celebrate wins, and foster an environment where everyone can do their best workBenefitsmaxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer:Competitive salary + bonusOther perks & stipends for remote workingTeam bonding and 2x annual off-site eventsUnlimited paid time offDental, Vision, Health and Life InsurancemaxRTE is an equal opportunity employer committed to building a diverse and inclusive workplace.