Live Chat Agent

JOB OPENING — Live Chat Agent ADF Medical Services Inc.We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills — this role is perfect for you.Role: Live Chat AgentDepartment: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-TimeRequirementsWhat You'll Do:Respond to patient and client inquiries instantly through our live chat systemProvide helpful and accurate information on services, appointments, billing, and supportManage multiple live chat conversations simultaneously with speed and professionalismLog and document all chat interactions accurately in our CRM systemIdentify and escalate urgent or unresolved issues to the appropriate teamDeliver a consistently positive and professional patient experience in every chatAdhere strictly to HIPAA guidelines and patient confidentiality protocols at all timesBenefitsWhat We Offer:Competitive payHealth, dental & vision benefits (full-time employees)Paid time off & paid holidaysFlexible shift options including evenings and weekendsSupportive team environment and ongoing coachingCareer growth and advancement opportunities within ADF Medical Services