Customer Service Representative (22-03)

Medical Records Specialist La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all culturesNon-exempt$15.35Job Summary: Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinicCore Competencies Excellent communications skills; demonstrate courtesy and respect; bilingual English/Spanish (required)Must have excellent phone etiquetteMust possess excellent time management skillsHigh attention to detail with high degree of organizationMust be self-initiating and adaptable with ability to communicate to a variety of staff membersMust exercise excellent judgementMust maintain a high level of confidentialityMust be able to work well under pressure and with minimal supervisionGood organization and analytical abilitiesExceptionally strong customer service, communication and interpersonal skills.Advocate for positive patient experience.Good basic math skills.Basic office skills- ability to use windows based software, copier, fax machine, etc.Demonstrated ability to treat patients with respect, dignity and culturally appropriate.High level of flexibility.Demonstrates competency in basic computer skillsJob Requirements High school graduate or equivalent and/or completion of a medical terminology course.One-year experience in a records department preferred.Ability to work in high stress environmentBenefits Health Insurance - PPODental InsuranceVision Insurance401(K) with employer matchingLife and AD&D InsuranceShort Term DisabilityLong Term DisabilitySupplement Life InsurancePaid Time Off (PTO)Holidays (9)Education ReimbursementCafeteria PlanEmployee Assistance ProgramTravel Reimbursement