Customer Service Representative - State Farm Agent Team Member

Customer Service RepresentativeAt Luke Dix State Farm, we're a close-knit, growth-minded team that genuinely supports one another. We work hard, move fast, and take pride in building long-term relationships within our community. Questions are welcomed, learning is encouraged, and no one is left to figure things out alone. If you're looking for a workplace where people care about doing right by customers and each other, you'll feel at home here.We're seeking a Customer Service Representative who is service-oriented, detail-driven, and comfortable speaking up when a customer could benefit from better coverage or additional protection. This role is ideal for someone who enjoys multitasking, problem-solving, and building real relationshipsnot just processing transactions. No prior insurance experience is required. We provide training and support throughout the licensing process.What You'll DoServe as a primary point of contact for customers, answering questions and providing policy guidanceReview customer profiles to understand needs and recommend appropriate coverageAssist with policy changes, updates, and service requestsMaintain accurate records of customer interactionsWork collaboratively with a supportive, team-first agencyWhat Helps You Succeed HereStrong communication skills and a genuine desire to help peopleAbility to multitask and stay organized in a fast-paced environmentService-minded with confidence in making coverage recommendationsDetail-oriented, dependable, and coachableWilling to obtain Property & Casualty and Life & Health insurance licenses prior to start date (Agency will reimburse licensing costs after hire)Previous customer service experience is a plus, but not requiredTraining, Compensation & BenefitsBase salary: $40,000$50,000 (based on experience)Performance bonuses & commissions, with total earning potential of $50,000$60,000Structured training during a 90-day probationary periodMedical, Dental, & Vision Insurance401(k) with employer matchingPaid Time Off & major holidays offOngoing training and professional developmentConsistent MondayFriday, 11am5pm scheduleIf you're looking for a long-term role with room to growwhether that's deepening your service expertise or eventually moving into saleswe'd love to hear from you. Compensation: $40,000.00 - $60,000.00 per yearDo you want a career and not just a job?Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. Come work with an energetic, fun team at Luke Dix - State Farm Agent!About Our AgencyOur office is located in Carlsbad, California.Our office is open Monday - Friday, 9am - 5pm.Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's ClubAdditional languages spoken: SpanishIf you want a career, not a job, then we encourage you to apply.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.