Support Engineer

We’re partnering with one of the fastest-growing API infrastructure startups in Europe and the US, building the unified API for HR, payroll, and recruiting systems.This is not a traditional support role.You’ll operate as a deeply technical Support Engineer, owning real API issues end-to-end, from debugging through the codebase to resolving complex integration problems.Support is treated as a core product differentiator, not a ticketing function.What You’ll DoDebug complex API integrations (REST, SOAP, OAuth, API keys)Investigate data sync issues across HRIS, ATS, and payroll systemsTroubleshoot directly in the codebase and logs (GCP)Work closely with customer engineers via Slack, email, and callsOwn technical issues end-to-end - from investigation to resolutionCollaborate with Engineering & Product on bugs, fixes, and improvementsImprove documentation, tooling, and internal processesBuild small features and tools to improve integration reliabilityWhat We’re Looking For3 to 7 years of experience as a Support Engineer / Solutions Engineer / Integration EngineerStrong experience with hands-on API debugging and troubleshootingExperience working directly in a codebase to investigate and resolve issuesStrong fundamentals in TypeScript, SQL, and backend systemsExperience debugging data flows, integrations, and third-party systemsComfortable with log analysis and production issue triageBackground in high-growth startups or scale-upsNice to HaveExperience in API infrastructure companies (e.g. Adjust)Background in data movement / integration platforms (e.g. Fivetran, Airbyte)Exposure to complex multi-system integrationsTech StackAPIs (REST, SOAP, OAuth), Node.js, TypeScript, SQL, GCP