Service Advisor - Toyota Fort Morgan

McDonald Toyota - Fort MorganMcDonald Toyota Fort Morgan offers the unmatched reliability of Toyota with the friendly, community-first attitude of a small-town business. We pride ourselves on a family-owned culture that values integrity, loyalty, and service-creating a workplace where everyone is seen and supported.Check out our Instagram to see what we're all about!Experience & Qualifications Needed:Valid driver's license and clean driving record2-3 years of progressive experience in auto service is requiredConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam-oriented and self-motivatedAble to work independentlyEssential Duties and Major Responsibilities:Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.Track performance metrics like sales totals and closing ratios to drive continuous improvement.What We Offer:Competitive 401k / 401k matchingMedical / Dental / Vision InsuranceEmployee Assistance Program (EAP) - free, confidential counselingPTO AccrualHealth Savings AccountFlexible Spending AccountVoluntary Life and AD&DEmployee Discounted Pricing on Parts, Vehicles, and ServiceWhat Makes Us Different?As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions-with our customers, our community, and our employees.Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It's not just about the work we do - it's about the family we build along the way.Disclaimer:This position will remain open for at least three days and will close upon candidate selection.