Account Manager

About RLS Logistics RLS Logistics is a nationally recognized cold chain logistics provider (3PL) offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we are a family-owned company experiencing rapid growth—and we're looking for energetic, hardworking individuals to grow with us."Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service, and the level at which we are able to provide those services is a direct reflection of the strength of our team. Our customers can focus on what they do best and trust us to do what we do best."— Russell LeoPosition Summary Account Manager The Account Manager is a freight broker, responsible for managing all aspects of customer shipments from pickup through final delivery. This role focuses on building strong customer relationships, ensuring service excellence, identifying growth opportunities, and driving profitability.What You'll Be DoingManage customer shipments from pickup to final deliveryMaintain and grow customer relationships through ongoing communication and business reviewsSupervise and support Account Coordinators to ensure customer and carrier satisfactionNegotiate rates and secure carriers to maximize service levels and profitabilityOptimize routes, freight, and vehicle capacityMeet or exceed performance metrics set by managementProvide insight on market conditions during customer and carrier negotiationsExercise independent judgment when approving credit/debit adjustmentsProvide feedback on Carrier Support performance for evaluationsParticipate in interviewing and screening Carrier Support candidatesPerform additional duties as assigned by managementWhat You'll NeedEducationBachelor's degree OR equivalent experienceExperience4+ years of transferable professional experience1+ year of freight brokerage experienceCertificationsCertified Transportation Broker (CTB) preferred, not requiredTravelMinimalPhysical RequirementsN/ABehavioral ExpectationsBe HumbleStay HungryLive SmartWork EnvironmentFast-paced, challenging environment with growth opportunitiesOffice settingBusiness casual attireScheduleMonday – Friday, 8:00 AM – 5:00 PMCompensation & Benefits Annual Potential Earnings: Competitive (based on experience)Benefits Include:Medical, Dental, & Vision InsurancePaid Time Off (PTO)401(k) with Company MatchTeam member recognition awardsEducation and development opportunitiesReporting Structure This position reports to the Operations Manager, Freight Brokerage.RLS Logistics is an Equal Opportunity Employer (EOE)Powered by JazzHR