Service / Repair Technician

We have an immediate opening for a QC / Repair Technician in our Bellingham, WA facility. This position is primarily responsible for troubleshooting and repairing returned products and tools, while also supporting product development efforts, prototyping, and general facility improvements.This is a hands-on role suited for someone who enjoys working across a wide range of mechanical, electrical, and shop-related tasks.Key ResponsibilitiesProduct Inspection & Repair:Process returned machines and toolsAssess freight damageDiagnose product failures by: Observing and listening to damaged products, Examining returned parts and machinery, Dismantling products to identify defective components, and Communicating with customers regarding product failuresRepair or replace defective parts, including electrical componentsRealign and adjust components such as bearings, spindles, and electric motorsReassemble and test machines to ensure proper functionalityTools & Equipment:Regularly operate hand tools, power tools, woodworking and metalworking machineryUse forklifts, gear pullers, jacks, cranes, and hoists as neededSystems & Documentation:Use Microsoft Office (Outlook, Excel, Teams) and internal ERP systems to enter, track, and retrieve product, repair, and inventory informationPrepare reports, process returns, and complete batch inspectionsCommunicate effectively through internal systemsProduct Development & Support:Support product development efforts, including building, modifying, and testing prototypesAssist in evaluating new product designs and provide feedback based on hands-on testing and repair experienceFacility & Team Support:Assist with shop organization, equipment maintenance, and facility improvement projectsSupport other departments as neededQualifications & RequirementsMechanical and electrical experienceAbility to read schematicsHigh mechanical aptitudeStrong troubleshooting and problem-solving skillsOrganized and detail-orientedAbility to meet deadlines in a fast-paced environmentSelf-motivated with the ability to take initiativeBasic to intermediate computer skills, including Microsoft Office (Outlook, Excel, Teams) and ability to learn ERP systemsClean driving recordWoodworking or metalworking experience preferredAbility to lift up to 75 lbs. unassistedAbility to stand for extended periodsStrong customer service skillsAbout Our Company:Since our inception in 1983, Grizzly Industrial, Inc. (www.grizzly.com) has become one of the USA's largest providers of woodworking and metalworking machinery, tools and related accessories, with almost a million square feet of warehouse space in two states. Grizzly products can be found in all sizes of shops, from the large industrial production users to the smaller cabinet and machine shops.We provide high-quality products at the lowest possible prices through strong internet and catalog presence. Grizzly was the first tool and machinery company to have a website over two decades ago.Our Culture:We are a company built on accountability, driven by results, and committed to delivering real value to our customers, keeping the focus on our customers - before, during and after the sale. We take ownership of our work, measure success by outcomes, and believe that doing things right matters just as much as getting them done. transparency is central to how we operate - we communicate openly, make informed decisions, and trust our teams to act with integrity. Our culture values collaboration, continuous improvement, and a shared commitment to excellence for both our customers and each other.Compensation and Benefits:For a complete summary of our current benefit offerings please go to: https://support.grizzly.com/hc/en-us/articles/4404709035415-Employment-OpportunitiesGrizzly is a drug-free and equal employment opportunity employer.