Wireless Customer Sales Specialist

Sky Nova, Inc. is a sales and marketing firm looking for a Wireless Customer Sales Specialist to represent AT&T across Cleveland. The Wireless Customer Sales Specialist will spend their days explaining the benefits of AT&T Fiber and current wireless handsets to device-heavy households. By providing a polished and professional customer experience, you facilitate the sales that keep our customers connected 24/7. As a Wireless Customer Sales Specialist, your sales development begins the moment you walk in. You'll learn how AT&T services work: cell phones, data plans, and fiber internet, all explained in plain language. By the end of training, the Wireless Customer Sales Specialist will be ready to turn every conversation into a sales opportunity. If you like learning while doing, this is your start. Responsibilities of the Wireless Customer Sales Specialist Connect with customers to discuss AT&T cell phones, data plans, and fiber services while creating a welcoming and professional experience. Help customers compare mobile devices and service options by explaining benefits in a simple, relatable manner. Resolve customer concerns professionally while identifying sales opportunities to recommend upgraded AT&T services. Support account growth by suggesting additional lines, improved data plans, or fiber internet solutions based on customer needs. Stay informed on AT&T’s sales promotions and service offerings to confidently present value-driven recommendations. Drive customer satisfaction and sales performance by creating supportive, solution-focused customer experiences. Qualities of a Wireless Customer Sales Specialist A high school diploma or equivalent is preferred. Experience in sales or customer support is a plus. Explains AT&T products in a way that encourages confident purchasing decisions. Maintains a professional approach while driving consistent sales performance. Creates positive customer experiences that lead to repeat sales opportunities.