Customer Success Associate (CSA)

Location: LondonEasol is the operating system for the Experience Commerce market.Our ambition is bold – to become the category leader in a $300bn+ space.We power professional experience creators with a fully integrated platform that brings together website, booking engine, payments, sales & marketing tools, operations, and data & insight – all underpinned by AI. Easol enables enterprise creators to streamline, scale and transform their businesses through a single, end-to-end system.Today, we focus on two core verticals: Music, with clients including Coachella, Live Nation and Afro Nation – and Entertainment, with clients including Swingers Crazy Golf and Hijingo. Over the next year, we'll be deepening our product in each vertical and expanding into new segments.We're a fast-growing, well-funded business that has doubled in size in 2025, with a clear pathway to do the same again in 2026. A key pillar of our strategy is building AI-centric workflows directly into the platform, transforming how creators design, sell and operate their experiences.£45,000 - £55,000 a yearRole:This role sits at the core of Easol's Customer Success function, acting as a key support to drive accounts forward with structure and momentum. You'll work closely with CSMs to manage onboarding and ongoing projects, owning follow-ups, coordinating stakeholders, and ensuring progress between meetings. Alongside this, you'll build strong product expertise, becoming a trusted resource for both the team and customers to maximise platform adoption and value.This role is a clear pathway into a full CSM role. You'll develop a deep understanding of customer goals and challenges, contribute to outcomes like faster time to on-sale and increased adoption, and help turn discussions into actionable plans. Over time, the expectation is to progress from supporting execution to independently owning customer relationships and driving outcomes end-to-end. The role will also own implementations of smaller sized creators.ResponsibilitiesCSM Team Support & EnablementSupport the CSM team by unblocking issues and driving day-to-day account progressOwn follow-ups and ensure actions are delivered between meetingsHelp prepare for customer engagements with relevant context and insightsProject Management & ImplementationMaintain clear onboarding and project plans for each customerTrack progress, flag risks early, and keep implementation on trackCoordinate across teams and customers to ensure accountability and deliveryProduct Expertise & Technical UpskillingBuild strong knowledge of the Easol platform and best practicesAct as a go-to for product-related queries within the teamSupport feature adoption and continuously develop technical understandingCustomer Understanding & InsightUnderstand customer goals, challenges, and success metricsIdentify opportunities to improve adoption and performanceShare insights to support better team decisionsDriving Customer OutcomesSupport key outcomes: faster time to on-sale, increased adoption, and stronger engagementTurn discussions into clear actions and drive executionFeedback & Continuous ImprovementGather and synthesise customer feedback to identify trends and improvementsWork with Product and Engineering (via CSMs) to inform platform enhancementsIdentify opportunities to improve onboarding and implementation processesLearning & Progression to CSMDevelop core CSM skills: ownership, proactivity, communication, and commercial awarenessProgress from supporting execution to independently driving customer outcomes?? About YouStrong project management capability – you plan, prioritise, and manage multiple work streams with clarity and control.Highly organised with excellent time management – you consistently deliver on time and keep stakeholders aligned.High ownership mindset – you take full accountability and ensure nothing slips.Execution-focused with strong attention to detail – you deliver high-quality work with minimal supervision.Proven ability to perform in high-pressure, fast-paced, or competitive environments.Proactive problem solver – you identify risks early and take action before they escalade.Able to operate with pace – you manage competing priorities effectively in a fast-moving environment.Clear and effective communicator with strong written and verbal skills.Analytical and data-driven – you use data to inform decisions and improve delivery.Process and efficiency driven – you leverage tools, AI, and structured workflows to scale output.Team-oriented and supportive – you work closely with CSMs and enable their success.Customer-aware – you understand the impact of your work on end customers and prioritise accordingly.Experience in startup, scale-up, or rapidly changing environments is a plus.Basic understanding of e-commerce, web analytics, or digital marketing is advantageous.Curious, adaptable, and committed to continuous improvement.Bachelor's degree or equivalent experience.?? What you'll enjoy at EasolA high-performing, ambitious team with a strong culture of ownership and collaboration.The opportunity to play a direct role in driving company growthA dynamic environment where your ideas and initiatives have real impact.Flexible working with a balance of in-office collaboration and autonomy.Unique perks including a company-funded "deep week" for focused personal projects.Personal development budget, wellness contributions, and 33 days holiday.J-18808-Ljbffr