Workforce Development Manager

*Job Summary* The Workforce Development Manager is responsible for the daily leadership, performance, and operational excellence of a Business Interface Workforce Education & Employment Center. This position oversees a multidisciplinary team delivering job readiness training, case management, employer engagement, placement, and retention services for adults with multiple barriers to employment, consistent with BI’s trauma-informed, employment-first model. The Manager ensures full compliance with contract requirements, delivers high-quality services, drives performance outcomes (enrollment, engagement, placement, and retention), and builds a professional, welcoming, and structured environment where clients can stabilize, learn, and transition successfully into employment. *Responsibilities* * Provide day-to-day leadership of the local Workforce Center, ensuring smooth, compliant, and high-quality operations aligned with BI policies, procedures, and contract requirements. * Oversee all phases of the program cycle: intake, assessment, job readiness training, job development, placement, and retention services. * Conduct daily huddles and weekly staff meetings to monitor caseloads, identify barriers, and assign action steps. * Directly supervise the Workforce Development Trainer, Business Resource Consultant, Retention Specialist, and Intake/Admin Specialist. * Coach, mentor, and evaluate staff performance; identify skill gaps and implement ongoing professional development. * Track daily, weekly, and monthly performance using MAR reports, internal dashboards, and contract metrics. * Ensure timely and accurate data entry into state systems (AWW/AOSOS) and BI’s internal case management database. * Conduct routine internal audits of files, case notes, attendance logs, and training materials to ensure compliance. *Experience* * Bachelor’s degree in Human Services, Workforce Development, Education, Human Resources, Social Work, Counseling, or related field required. * Minimum of *3–5 years of supervisory experience*, preferably in workforce development, TANF programs, WIOA, social services, or similar human service settings. * Experience working with underserved populations, individuals with multiple employment barriers, and trauma-affected communities. * Experience delivering or overseeing job readiness training, career counseling, or case management strongly preferred. *Business Interface mobilizes the business community in support of hiring nontraditional pools of labor. By linking under-served populations with employers in need of well-prepared and willing labor, we help individuals transition from a life of dependency to independence.* _*Business Interface LLC *_provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Pay: $50,000.00 - $58,000.00 per year Benefits: * Dental insurance * Health insurance * Mileage reimbursement * Paid time off * Vision insurance Work Location: In person