Virtual Assistant (Operations & Client Support)

We are looking for a sharp, tech-savvy, and detail-oriented Virtual Assistant (Operations & Client Support) to help manage day-to-day user onboarding, handle client communications (primarily via WhatsApp and email), and assist with basic backend administrative workflows.If you are organized, a clear communicator, and love helping users get the most out of a software platform, we’d love to have you on board.Key ResponsibilitiesClient Onboarding & Support: Guide new trial users (bail agents, legal professionals, and service providers) through their initial setup, answering questions and ensuring they know how to initialize their accounts.Communication Management: Respond to user inquiries, follow up on onboarding sequences, and manage routine check-ins primarily via WhatsApp and email.Basic Operations & Troubleshooting: Monitor user session statuses, assist with basic backend troubleshooting (such as territory mapping coordination and sync checks), and help flag data constraints (like manual verification steps).Pipeline & CRM Maintenance: Keep user statuses, trial pipelines, and communication logs organized and up to date.Requirements & QualificationsProven experience as a Virtual Assistant, Customer Support Representative, or Operations Assistant (SaaS or tech-adjacent experience is a huge plus).Exceptional written and verbal communication skills—professional, concise, and friendly.Highly organized with strong attention to detail and a proactive problem-solving mindset.Comfortable using modern communication and productivity tools (WhatsApp, email clients, CRM/spreadsheets).Reliable internet connection and autonomous work habits.