Account Representative, Strategic Accounts

DescriptionTo better serve our internal and external customer base, Nilfisk is seeking an Account Representative to assist our Strategic Account team with the sales development and management of “working” accounts and support of existing “buying” accounts.Essential Duties And ResponsibilitiesThe Account Representative's primary goal is to support sales development and improve customer experience by creating more efficient workflows from new customer acquisition through to post-sale support. The position will support the Strategic Accounts team by developing and engaging a pre-defined list of strategic account “working” targets to increase sales revenue. They will also help to support Key Strategic Accounts with day-to-day sales administration that may include quote proposals, order troubleshooting, and/or act as a liaison to the Customer Care department. It is a virtual position, however, some time in Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.Primary responsibilities include but are not limited to:Key Account Start-UpsCoordination of customer requirements (working with customer and sales)Collaboration w/ Expeditor of shipping requirementsCollaboration w/ Install SME of install requirements.Communication with the customerRegularly scheduled startup meetings to discuss upcoming needs, potential requirements, etc., with CS Supervisors & Expeditor w/ optional invitation to Manager & DirectorAccount Development – Working AccountsPerform research and discovery on target accounts, in line with Nilfisk Sales ProcessIdentify key contactsDetermine and execute regular call cadence, in line with marketing-approved campaignsRecord all notes and next steps in SFDC Account Management – Working AccountsAct as primary point of contact for accountConduct strategic business reviews with customer to explore additional revenue opportunitiesProvide quote proposals and/or complete RFPsCollaborate with field sellers (RMs) as necessary to support site visits, demo needs, etc.Record all notes and next steps in SFDC Partner with account to ensure all contracts are updatedCustomer SupportCheck inventory status for open opportunities and expected Purchase OrdersProvide order tracking to customersAdministrativeGenerate all customer quotesHand off overflow of administrative items to team members as necessaryMinimum RequirementsEDUCATION:Bachelor’s or Associates degree preferredEXPERIENCE:KNOWLEDGE & PERSONAL ATTRIBUTES: Excellent oral and written communication skillsExcellent organizational skillsStrong strategic planning skillsTeam player, able to interact with all functional areas and all organizational levelsSelf-starter, highly motivatedOpen to feedback and coachingMust exemplify and embrace Nilfisk Behaviors including:Act as One Team with One AgendaUnderstand Our Customers’ businessAct and Expect Forgiveness – don’t wait for permissionTry, Learn & Disrupt – The perfect plan doesn’t existDeliver on your PromiseCOMPUTER SKILLS:Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.Capability to quickly learn new software and systemsProficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)TRAVEL: Expected annual travel at 5%Let’s create a cleaner future togetherCleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.Are you ready to make a change for a cleaner future?About NilfiskNilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are listed on Nasdaq Copenhagen and a proud member of the United Nations Global Compact.BenefitsNilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.$67,900.00-$84,850.00The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus’ as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.Job applicant FAQDo you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.Talent Acquisition ProcessNilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.