Senior Program Manager Associate - Remote

1. About Our Client: This organization operates within the pharmaceutical, biotech, and patient support sector. It addresses challenges in patient support center operations by providing comprehensive case management services aimed at improving patient and healthcare professional experiences. The organization emphasizes compliance with internal policies and works collaboratively across departments to optimize patient outcomes on a national scale.2. About the Opportunity: The Associate Director, Program Management oversees patient support center operations and leads a team of case managers. This role is critical for ensuring compliance and enhancing service quality. It involves collaboration with multiple stakeholders to drive program effectiveness and improve patient outcomes. The position is fully remote within the U.S. and may require moderate travel.3. Responsibilities:Lead and motivate a team of case managers, supporting their development and performance.Manage workload to ensure sufficient coverage for patients and physician offices.Identify and implement improvements to patient and provider experiences.Build partnerships with Central Operations for CRM system optimization.Monitor team performance and adherence to KPIs and SLAs.Serve as the main contact for stakeholders on case management issues.Collaborate with various departments to maintain operational excellence.Oversee supervisors managing case managers to align with organizational goals.Facilitate training and development to improve team performance.4. Requirements:Bachelor’s degree required; advanced degree preferred.Minimum 5 years of experience in pharmaceutical, biotech, or patient support roles.At least 2 years in a leadership or management position.Experience interacting directly with providers and patients.Solid knowledge of case management and patient access services.Proven track record of hiring and managing high-performing teams.Proficiency with Microsoft Office and CRM platforms.Strong leadership, organizational, and decision-making skills.Ability to collaborate effectively within a cross-functional matrix environment.5. Pay Range and Compensation Package:Salary range: $125,600 to $234,000 per year.Comprehensive benefits including medical and financial perks.401(k) plan with company contributions.Generous paid time off including vacation, sick leave, and parental leave.6. Benefits & Perks:Opportunities for professional development and career growth.Flexible work environment with potential for remote work.Collaborative and innovative team culture.7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.