Conference Service Manager

Tetherow Resort has an immediate opening for Conference Service ManagerThis is an on-site positionWhy Tetherow?At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!Who You Are... You are reliable, optimistic, helpful, flexible, and team-oriented You enjoy going above and beyond for your team and guests You are a customer service extraordinaire You are passionate about coordinating events and creating outstanding experiences You have a proven ability to plan and execute events from 5 to 300 people You have experience in event planning and execution, and in food and beverage operations You work well independently and as a member of a cohesive teamWhat You'll Do…After an event contract has been signed, review the contract and plan the type of function, including number of guests, event layout, and special needs for the eventConduct general site tours when needed, providing basic overview of guest rooms, and resort facilitiesActively track various due dates and important follow up items for payments, menu and event timelinesAssist in the coordination of all assigned groups, events, and FAM tripsPrepare Group Summaries and participate in related review meetings on a consistent basisActs as an active member of the team, assist with brainstorming, team building events, group activities and moreManage amenities: prepare personalized and standardized note cards, process requests in a timely manner to appropriate departments, keeps managers up to date on amenity due date and, when necessary, includes trips to town and special efforts to customize a group amenitiesCoordinate with Events department to prepare and finalize Banquet Event Orders (BEO) and Event Checklist ten days prior to eventCoordinate with group contact, Event Chef, and Event team to deliver quality food and beverage needs for the eventOrder, receive and verify rental equipment, flowers, decorations, as well as other event needsManage and monitor all third-party vendors and ensure contracted work is fulfilledDevelop and maintain computer files for all events including items such as contracts, banquet events orders, purchase orders, check requests, expenses, brochures, reports, etc.Post final payment and send final invoice with individual tickets to client for review at the conclusion of the event and within the time frameHandle client/guest complaints and problems in a professional manner to ensure a successful outcomeRemain abreast of industry trends and changes that may affect or enhance the offerings and/or profitability of the resortBenefits & Extra Perks! Medical, Dental, and Vision insurance eligibility 401(k) plan with Company match Paid time off Golf privileges Discounts at Tetherow restaurants & Golf Shop $5 Employee breakfast & lunch meals from The Row Employee referral bonuses Work in one of the most beautiful settings in Central Oregon!#eventplanning #wedding #groupeventsCompensation details: 60000-60000 Yearly SalaryPI4e9c884b81d1-25448-35254647