Account Manager

Job Description      Account ManagerLocation: Hornell, NYRole summaryThe Account Manager will be responsible for managing key customer relationships within the railway industry, with a focus on wheelsets, wheels, axles and wheelset servicing. This role involves both commercial and technical coordination, ensuring high levels of customer satisfaction while identifying opportunities for growth.Key Responsibilities·            Manage and develop relationships with an established portfolio of rail customers (operators, OEMs, maintenance providers)·            Serve as the primary point of contact for all commercial and technical matters·            Promote products and services related to wheelsets, wheels, axles and maintenance/overhaul·            Identify and drive opportunities for upselling, cross-selling, and long-term contracts·            Prepare quotations, negotiate contracts, and follow up on orders·            Coordinate with sales, engineering, production, and service teams·            Support tenders and participate in customer meetings and site visits·            Monitor market trends and customer requirements within the rail industryRequired Qualifications·            Bachelor’s degree in business or economics·            2–5+ years in sales, experience in B2B sales or account management, ideally within the railway or heavy industrial sector·            Knowledge of railway components (wheelsets, bogies, braking systems, or similar) is highly preferred·            Strong communication and negotiation skills·            Ability to manage technical and commercial topics simultaneously·            Self-driven, structured, and customer-oriented mindset·            Ability to work independently and as part of a team·            Willingness to travel within North AmericaKey Competencies·       Strong negotiation skills·       Customer – oriented mindset·       Technical understanding·       Ability to multitask and manage deadlines in a fast-paced environment.Job type: full-timeWork Location: Hybrid (On-site/Travel)