Bilingual Customer Service Representative

Pay rate: $15/hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What's the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.* Are you energetic, enthusiastic with an engaging personality?* Are you driven to deliver effective results while providing excellent customer service?* Do you have extraordinary communication skills?What's in it for YOU?* Paid Training* Medical, Dental, and Vision Insurance* Paid Time Off* Employee Discounts* Full-time, non-seasonal* Career AdvancementOverview:InteLogix is hiring a remote Bilingual Customer Service Representative who is fluent in English and Spanish. In this position, you will handle inbound calls and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de-escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.Responsibilities:* Respond to incoming customer calls regarding their water or wastewater services* Educate customers on billing details including explaining charges, payment options, and available assistance programs* Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.* Focus on first call resolution with each customer.* Assist customers with account management, including updates to personal information and services.* Document customer interactions in the call tracking system.* Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion* Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals* Perform additional duties as required by managementQualifications:* High School Diploma or GED is required* Fluent in Spanish and English* 1 year of customer service experience is required* 1 year of call center experience is preferred* Excellent customer service experience* Strong written and verbal communication skills* Natural ability to empathize with customers* Ability to project and convey a positive, concerned, and professional image to customers* Ability to be adaptable and quickly adjust to change* Must be able to conduct research efficiently and effectively while working within specific time constraints* Adhere to policies and procedures* Adhere to work schedule and punctuality requirements* Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems* Must be able to maintain a high level of confidentiality in dealing with customer information* Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalismWork at home requirements:* Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).* Download speed must be 10 Mbps or higher.* Upload speed must be 5 Mbps or higher.* Dedicated workspace that is in a quiet and distraction free environment.* InteLogix will provide a computer to use for the duration of the position.All job offers are contingent upon completion of drug and background checks.InteLogix is an equal opportunity employer: M/F/Disabled/Vet