Technical Architect

Job DescriptionArchitect and deliver scalable, cloud-native, and SaaS-based solutions that transform next-generation BSS platforms.Lead the integration of advanced AI and machine learning technologies to automate workflows, enable hyper-personalized customer experiences, and support intelligent, data-driven decision-making.Drive initiatives to embed AI/ML models for dynamic pricing, customer segmentation, proactive service assurance, anomaly detection, and real-time product recommendations.Collaborate with business, product, engineering, and operations stakeholders to identify and prioritize opportunities for AI/ML optimization across customer journeys and business processes.Define and execute the modernization roadmap, including legacy migration, domain-driven design, and adoption of industry best practices.Champion domain-centric, event-driven architectures with clear separation of concerns and optimized data flows.Establish and enforce architecture standards, governance frameworks, and ensure solutions meet enterprise requirements for security, scalability, ethics, and compliance.Mentor solution architects and cross-functional teams, serving as a subject matter expert in AI/ML adoption and fostering a culture of innovation.QualificationsBachelor's or Master's degree in Computer Science, Engineering, Applied Science, Electrical Engineering, or Math; or equivalent experience. TOGAF or equivalent enterprise architecture certification is a plus.8-10 years of solution architecture experience, with a focus on large-scale BSS in telecommunications or similar industries.Proven expertise in architecting cloud-native, microservices, and SaaS solutions (AWS, Azure, GCP).Hands-on experience integrating AI/ML models into enterprise systems, with applications such as dynamic pricing, customer segmentation, predictive analytics, anomaly detection, and real-time recommendations.Deep understanding of BSS domains and processes (customer management, product catalog, order management, billing, revenue management).Practical experience with domain-driven design, event-driven architectures, and API management.Strong grasp of omnichannel strategies, digital transformation, and customer journey optimization.Excellent communication, stakeholder management, and leadership skills.Familiarity with TM Forum Open APIs, eTOM, SID, or similar industry standards (preferred).Top skills:Business Support Systems for TelecommunicationsSolutions Architecture ModelingEvent Driven ArchitectureSPARX Enterprise ArchitectTMForum based standardsMobility Architecture (preferred)BenefitsHealthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.Synectics is an equal opportunity employer.