Technical Support Specialist

About the Role We are seeking a technically proficient Technical Support Specialist to join our small but growing manufacturing company. This position focuses on customer support, product testing, and creating high-quality technical documentation. The ideal candidate combines strong technical skills (particularly with Linux systems and networking) with excellent communication abilities and a passion for helping customers succeed with our products. This is a hands-on technical role requiring both independent problem-solving and collaborative teamwork. You'll work closely with our customer support team to ensure our customers receive exceptional technical support and clear, accurate documentation. Key Responsibilities Customer Support Provide technical support to customers via phone, email, and remote desktop assistance Troubleshoot hardware and software issues with our products Document customer issues, solutions, and common problems in our support system Escalate complex issues to appropriate team members with detailed technical notes Respond to technical support requests in a timely manner (target: