Desktop Support Admin

Dice is the leading career destination for tech experts at every stage of their careers. Our client, HPTech Inc., is seeking the following. Apply via Dice today!Administrator (Support & Operations)Minot, North Dakota - Onsite/RemoteMust: DWP, USS, Desktop SupportJob SummaryTo independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.Key Responsibilities To adhere to quality standards, regulatory requirements and company policies. To provide support for on call escalations and doing root cause analysis of given issue. Work on value adding activities such Knowledge base update & management, Training s, coaching analysts. To independently resolve tickets within agreed SLA of ticket volume and time. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.