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The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards.
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Adjusts fixtures, rotates stock, and displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes. Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
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Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time) for all assigned service and maintenance tasks.
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Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.) Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
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For all assigned merchandise reset, service, and maintenance tasks. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler.
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Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated. Repairs/seals damaged packaging and boxes including peg-hook items.
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Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales. Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
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Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
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Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor. Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
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Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
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Works with store leadership to stage clearance and damaged merchandise for quick sale. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store. Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
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Audit and update pricing labels inside and outside the store to ensure accuracy. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
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Assists with culling and pricing dead and distressed plants. Fills plant racks onto plant tables per plantogram to grand opening ready standards. Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws.
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Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
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Title: service associate Company: Lowe's Companies Inc
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