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The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
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At DICK'S Sporting Goods , we believe in how positively sports can change lives. Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods.
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Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Take an all-hands-on-deck approach to support the team across the store.
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Prior retail sales, cashier, or customer-focused experience preferred. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
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Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
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Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience.
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Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
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Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Ability to work extended periods of time (up to 4 hours) standing or walking. If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today.
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Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
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On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. Maintains confidentiality of all Company information. items occasionally (up to 5 times per hour.
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Perform other tasks as assigned by management. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously.
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The Customer Service Specialist is responsible for providing excellent customer experiences by creating a hassle-free shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
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Perform other tasks as assigned by management. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously.
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Perform other tasks as assigned by management. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously.
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Perform other tasks as assigned by management. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously.
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retail merchandising store operations jobs Title: service specialist Company: Dick's Sporting Goods
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