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Previous experience as a customer support representative, customer success manager, or technical account manager. Experience with Salesforce and Zendesk or similar help desk software. Manage support tools (including Zendesk), track usage, and identify and implement best practices.
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Technical Expertise (specifically with Zendesk or similar platforms) Familiarity with Zendesk or similar customer support platforms. This position requires a combination of relationship-building skills, technical expertise, and proactive problem-solving abilities.
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Customer support management system experience (Salesforce, Zendesk, Desk.com, etc.) In addition, they will oversee the seller vetting process, technical troubleshooting of Maker issues, and they will support the manager of the team with any additional operational needs they have.
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Accurately create case notes within Zendesk customer management software CMS , as well as customer ticketing software Service Channel, Service Now Follow troubleshooting guides and diagrams to resolve simple issues with industrial automation equipment.
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10 years of leadership experience in Technical Support, Engineering, or Operations environment at Senior Manager or Director level. Experience in multiple CRM platforms (e.g. Zendesk, Salesforce) with a drive to leverage the platform to drive operational efficiency.
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Experience with Customer Relationship Management systems (Salesforce, Dynamics 365, Zendesk) OR three years technical support experience with one or more of software support, hardware support or technical documentation.
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A strong degree of technical proficiency with online tools and systems; familiarity with Google Suite, JIRA, Trello, Ticket management systems (Zendesk, Hubspot) are a plus! Bachelors degree and 1-2 years technical/customer support experience.
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Working experience supporting LAMP, confluence, jira, trac, SVN, GIT, JAMF, Zendesk. Job DescriptionLinux Systems Administrator with an advanced level understanding and experience with systems administration, networking, system virtualization, cloud computing, backups, Linux OS, mac OS, network storage, load balancer, and associated hardware platforms to join its IT department, working in a dynamic, fast-paced and complex heterogeneous technical environment.
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Linux Systems Administrator with an advanced level understanding and experience with systems administration, networking, system virtualization, cloud computing, backups, Linux OS, mac OS, network storage, load balancer, and associated hardware platforms to join its IT department, working in a dynamic, fast-paced and complex heterogeneous technical environment.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Demonstrable success managing teams implementing and supporting large scale enterprise applications especially Salesforce, Zendesk, Chat, Email etc. You have helped development teams through periods of rapid growth and scale, understands the big picture and the importance of investing in the core technical foundation.
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The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting our support SLAs. This role will primarily involve hands-on technical support duties, with approximately 20% of the time dedicated to coaching and mentoring the helpdesk/support team.
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Technical background or work related experience in: Systems Engineering, Hardware, Mechanical, Electrical Engineering, or Software; 3D Printing or Robotics experience is a plus. Improve the customer experience through intuitive and high quality technical self help content.
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Preferred Special Certifications or technical skillsBasic understanding of developing operational reports. Support Center - IrvingThe MakerPlace Operations Associate will be responsible for managing the day-to-day escalations process for our Tier 1 support team.
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Drive efficiencies utilizing tools such as Zendesk, Confluence, Slack and Jira. + Looking for an individual with the experience and talent to dramatically improve the overall technical escalation management, liaising closely with product management and engineering to drive product usability /serviceability, defect mgmt.
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The Linux System Administrator needs to be able to diagnose and resolve problems quickly, should be able to communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues.
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