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Mitek is looking for our newest Sr. Technical Support Engineer to join our Global Customer Support team, taking on a consultative approach with specific strategic accounts and helping facilitate and guide the resolution of questions and issues for our identity verification solutions.
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Increases and maintains technical knowledge relating to all ILS/eCommerce platform and ERP IssuesEarly participation in product design and testingTriage and prioritize Level 2 support issues on a daily basis.
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Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
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Experience working with any ticketing system (preferably Jira, Service Cloud and/or Zendesk) Litify is built on the best-in-class Salesforce Platform and we're seeking to bring a Support Engineer to be an integral part of our growing Customer Success team.
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Utilizes ZenDesk software to efficiently process tickets, addressing employee inquiries, technical issues, and system maintenance requests in a timely manner. Provides technical support, troubleshooting, and guidance to HRIS users.
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10 years of leadership experience in Technical Support, Engineering, or Operations environment at Senior Manager or Director level. The Technical Support Engineering team is focused on making our customers successful by advocating on their behalf, resolving technical issues and challenges, and maintaining the high-quality, white-glove service they expect.
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Experience working in ticketing and/or support systems such as Zendesk, ServiceNow, or ConnectWise. Support new acquisition and de novo clinics to ensure smooth transitions or installations of TCN technical infrastructure.
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Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations.
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Previous experience using a customer support tool such as Intercom, Zendesk, or Front (Intercom preferred) Provide occasional weekend on-call support for urgent technical issues.
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Document support interactions, including details of inquiries, complaints, comments, and actions taken in customer database and/or Zendesk. As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat.
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Experienced using Zendesk, Jira, Confluence, or similar software. Reproduce technical issues and dive into Datadog's 400+ integrations. An engineer with previous technical troubleshooting and/or programming experience.
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Experience with Zendesk, Hubspot or similar technology. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines.
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Technicians must be able to troubleshoot workstation issues, read and update technical documentation, dress professionally, and communicate with other support staff. RCIS is looking for a contractor to provide on-site support and troubleshooting services at client sites.
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Technical Support EngineerWe are looking for a smart, organized and motivated Technical Support Engineer to join GiveCampus and help us take the platform to the next level.
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We are seeking a Technical Support Engineer, Tier 2 to help provide mid-level complex technical support and guidance to the thousands of users who are on our platform every day.
$81,000 - $108,000 a yearExpandApply NowActive JobUpdated 12 days ago
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