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Answering customer questions in a timely and accurate manner via phone or Zendesk ticketing system. Enumerate is looking for a Customer Support Specialist to join our team.
Full-timeExpandUpdated 1 month ago - UpvoteDownvoteShare Job
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Experience with customer support systems (i.e. Zendesk, Gorgias, Intercom); Familiarity with Shopify a major plus. This position plays a crucial part in the overall customer experience of a fast-growing, beloved, DTC, digitally-native jewelry brand.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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As the Technical Product Support Engineer, you will report to the Associate Director of Technical Support and Customer Success and continuously collaborate with key stakeholders across the business to solve the most critical technical problems.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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In-depth knowledge of Zendesk or comparable customer support platforms. Utilize Zendesk or similar platforms to manage ticket support efficiently and drive continuous improvement in support processes.
Full-timeRemoteExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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The TS agent will be the initial point of escalation for the CS agents for both technical and customer satisfaction issues and may be asked to draft support content for troubleshooting and Help Center articles.
$50,000 - $60,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch.
$22 - $24 an hourFull-timeExpandApply NowActive JobUpdated 29 days ago - UpvoteDownvoteShare Job
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Adeptly navigate our Support tools: Zendesk, Slack, Canny and more. Have previous experience as a Customer Support Specialist in a technical product environment; bonus points for chat and phone experience.
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The Support Consultant acts as a liaison between Client Services and the Engineering team and serves as the voice of the customer into engineering. A successful Support consultant enjoys interfacing with people, solving problems, is passionate about customer service and wants to grow within a business development/client services profession.
Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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As a SAP ABAP Development and Support Specialist for Basis Technologies, you will be responsible for supporting our global customer base through a variety of mediums. Provide customer support for existing customers and products.
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Good O365/MS office skills, Zendesk & JIRA knowledge a plus. ABAP Development & Support Specialist - Dallas Based. The role reports to the Global Support Manager and is extremely varied, best suited to someone with a sleeves rolled up mentality, an appetite for multi-tasking, teamwork, and the drive to get involved and achieve results.
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Proficiency in help desk software (like Zendesk), CRM systems (like Salesforce), and support ticketing tools. Process Improvement: Continuously refine and optimize support processes to enhance efficiency and effectiveness, including Zendesk ticket management, troubleshooting procedures, and the TopoDOT University knowledge base.
Full-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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Support Dallas Fully Remote. Involves support ticket management, handling, analysis, problem solving and debugging, often via remote connection to a customers SAP systems. Excellent customer facing and communication skills (Fluent in English.
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Working with customer representatives at many different levels, you will need to be comfortable with both technical subject matter and the bigger picture business issues that drive change. Our team is highly customer-focused with day-to-day responsibility for developing, testing, and supporting software around our certified SAP solutions suite.
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All developers are expected to support their peers with code reviews and constructive feedback. Soft Skills: Empathize with our Customer. 3-6 years of SAP ABAP experience. SAP Fiori or UI5 Web Components knowledge.
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Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics software. As a Customer Support Supervisor at Truework, you will lead a dynamic team of onshore and offshore Customer Support Agents, fostering a culture of diamond-level service rooted in our core values: Value Diverse Perspectives, Be Resilient, Consumers First, and Design the Future.
Full-timeExpandUpdated 5 days ago
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