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WMS/WES/MES/WCS working experience is a plus. WMS/WES/MES/WCS working experience is a plus. Drive and participate in various testing iterations: System Integration Testing (SIT) and User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.
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Bachelor's Degree in Management Information System, Industrial Engineering, Mechanical Engineering, Electrical & Computer Engineering, Computer Science or related discipline. To meet the demand for its solutions we are looking to add a talented and driven Support Engineer to our Carlsbad team.
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Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade. Assist with the design and configuration of the software required to manage the robot fleet and fulfillment solutions.
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At least one-year experience of software/hardware/network product support industry is preferred. Ability to facilitate and drive cross-department collaboration and communication, including correspondence with overseas resources as needed.
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With offices around the world, GeekPlus was founded in 2015 in Beijing China and has quickly risen to become the largest independent logistics robotics company in the world. Geek+ is an advanced robotics and AI Technologies Company specialized in Ai powered logistic solutions.
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Implement system solution for clients on Linux server and manage database with SQL commands. The North Americanheadquarters in Carlsbad, California will continue to power our growth in Canada, United States and Mexico.
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GeekPlus is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Database experience with SQL and Linux is highly preferred.
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The Job As a System Engineer at GeekPlus, you'll be the primary point of contact with our partners and clients who range from Startups to Fortune 500 players. Conduct API testing and functional testing sessions with clients to integrate Geekplus system with Client's system.
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The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! Develop and provide training and SOPs for system operation, fault recovery, and exception handling.
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Respond to customer inquiries and assist in troubleshooting and resolving challenges. You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the nub of the problems.
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Life at GeekPlus Plain and simple, we're a team of geeks who love technology and teamwork. Ability to facilitate and drive cross-department collaboration and communication. Our strength comes from our different backgrounds and perspectives.
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Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs. We are biased to action, getting it done and thinking differently about how we apply technology.
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If you're excited about robots and rolling out a complex system, we want you to talk to us! Willing and able to travel domestically in the Americas as required to support client projects (50%) Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
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Close the system implementation upon the closing check list. Online collaboration tools proficiency is required. Chinese is highly preferred. We support each other and we're empowered to win. MS office suite proficiency is required.
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We work together to meet any customer needs; we celebrate our wins and learn from our misses. You'll interact regularly to maintain a strong communication with the clients and understand well their needs.
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