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Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing.
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Experience on VOIP, Dialer, ACD , IVR, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Experience on VOIP, Dialer, ACD , IVR, SBC.
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For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. Should have knowledge in CTI or Voice recording products. The CCaaS Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case s , industry and best practices.
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Experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. We believe in our product: Sprinklr was built from the ground up to enable a brands digital transformation.
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Adhere to Change Control Processes and StandardsPeriodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
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Expert knowledge of the following telecom network practices and concepts: network security, network architecture design, technical standards and deliverables, troubleshooting tools (e.g., protocol analyzers, load generators, and network traces), software and hardware installation and configuration, network hardware, protocols (e.g., TCP/IP, DLC, OSPF, and BGP.
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The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals.
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Cisco Unified Communications Manager or similar VoIP telephony system. Act as a Tier III point of escalation for helpdesk on network and telecom issues. Identify and implement additional monitoring for the network and telecom systems to provide proactive failure notification and trouble visibility.
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The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
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Headquartered in NewYork City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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Employment Standards: Minimum of a Bachelor degree in information technology (IT), OR Minimum of four (4) years of IT work experience in unified communications/telecom environments performing planning, architecture design, engineering (hardware and software) and optimizationRecent VoIP experience on an enterprise network, including implementation of QoS voice traffic as well as Session Initiation Protocol (SIP) technology.
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Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.
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Enthusiastic, professional, with a focus on customer success. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. German & English languages business proficiency mandatory (C1/C2.
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We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions.
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CompTIA Network + and BICSI Installer 1 certification preferred. Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
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