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A client in Phoenix is looking for fully remote tier 1 service desk candidate. 6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician.
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The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall.
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4+ years of experience providing Tier 1 and Tier 2 technical support, both hardware and software. Provide Tier 1 and Tier 2 technical support. This includes software, hardware, network, telecommunication systems and basic desktop support matters.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
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Partner with IT Teammates and Business Technical Partners in coordinating, testing, and updating disaster recovery plans for all Tier 1 and Tier 2 applications to make sure things work seamlessly when needed.
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The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
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They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.
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Our Client is a global leader in the Automotive business, having strategic relationships with leading OEMs & Tier 1 firms across the globe. CASE Automotive BusinessConnected & Autonomous Cars as this space if often referred to, is one of the most exciting things happening in the industry today, and is seeing the convergence of Technology - software & hardware, IT and Automotive Engineering like never before to create a true Business 4.0 TM ecosystem.
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Our customers include the leading service providers, data center operators, internet content providers (ICPs), cable operators, enterprises, and government agencies worldwide, including 9 of the top 10 Tier 1 service providers and 6 of the top 7 ICPs. We design, develop and deliver hardware and software for fiber-based connectivity solutions that span access, aggregation, metro, long haul, and submarine network.
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Provide tier 1 Remote Support, Desktop Support and Field Technician Support. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment.
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While networking being the main focus of this job they will still interact with Tier 1 Support issues Responds to Tier 1 network support requests. Configures and deploys new/replacement network hardware and communications infrastructure.
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Specializing in Tier 1, 2, and 3 client technical support to join our JLL Technologies Real Estate Management Systems team. Sr IT Delivery Specialist in Hardware / Infrastructure.
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Responsibilities: Performs basic to intermediate-level troubleshooting: Password resets, AD account unlocks, printer configurations, VPN, hardware issues, etc. Teammate should possess basic technical acumen with the ability to pick up new skills and knowledge ( product and inner working of software and hardware,) and possess the ability to apply learnings gleaned from technical training.
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Working in Tier 2 you will be held responsible for basic and advanced hardware/system setups, PBX assistance/troubleshooting, network/ISP-related issues with remote access, works with any third-party vendors as needed, and participates in on-call rotation; you will help identify and troubleshoot issues related to local networks, firewalls, switches, and other various components of a local network.
$50,000 - $60,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Tier 1-3 corporate technical support via phone, email, and ticketing system submissions. The IT Analyst will maintain user lifecycle, perform hardware/software installations, perform troubleshooting, and improve IT systems/processes.
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tier 1 hardware jobs
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