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A client in Phoenix is looking for fully remote tier 1 service desk candidate. 6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician.
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Technicians should be advanced tier 1 with strong interpersonal skills and ability to learn new concepts quicklySupport will include standard Windows environments and specialized RMV equipment and softwarePerforming call backs as requiredIdentifying and/or coordinating hardware and software requests and offering solutions for customer accountsActing as a subject matter expert (SME) across limited subject areas.
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Tier 1) Minimum of three (3) years work related professional IT experience commensurate with tasks outlined in this service area. Ability to work with multiple vendor's Storage (SAN/NAS) hardware (preferred.
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The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
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SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment.
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Fully define interfaces in terms of origination, destination, stimulus, and data characteristics for software; and electrical and mechanical characteristics for hardware Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problem s.
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They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.
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A brief understanding of Microsoft Suit tools and familiarity with a ticketing system. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users.
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Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents.
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Key Metric Store Support Network support Software and Hardware troubleshooting Hardware imaging and staging Customer Service Productivity Time Resolution Primary Accountabilities Provide first-level support in-person and remotely, including software, hardware, printers, peripherals, CCTV/DVR, wired/wireless network troubleshooting, and All Point of Sales equipment.
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As a leading global Tier 1 Automotive and Mobility Supplier, AAM (NYSE: AXL) designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles.
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Support Engineers are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests. Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
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Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk. Create Remedy tickets for incidents and requests that are received by the user community while working out on the floor.
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Provide Tier-1 and Tier-2 level End User Support for Windows and Linux based clients within established SLAs. Ubuntu OS Trouble Shooting and some hardware support for end users.
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tier 1 hardware jobs
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